Engineering Director, GovCloud (Remote, US)

Austin, TX, USA

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Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.
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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
As an engineering leader, you will head a team responsible for adapting and delivering Medallia’s solutions for the public sector market, a major area of growth for Medallia.  In this role, you will be responsible for end-to-end delivery of Medallia products in the GovCloud public cloud environment, from development through deployment and operations.  The team you will lead includes developers and SREs that are focused on meeting this market’s specific business requirements for features and security, and on driving customer success for Medallia’s Federal, State and Local government customers.  You will work directly with the customer and sales orgs to ensure successful implementation of customer requirements while meeting target timelines.  In addition, you will collaborate with engineering teams across Medallia’s products and Infrastructure to define and further standards that enable teams to integrate these requirements back into their product lines.

The Role

  • Understand public sector-specific requirements such FedRAMP.
  • Definition and implementation of technical deliverables for GovCloud environments.
  • Drive engineering and delivery best practices for quality and time to market.
  • Manage production operations and incidents to ensure minimal customer impact.
  • Engage with other Engineering and Product leaders to improve product features for public sector market.
  • Collaborate with customer org stakeholders to effectively align delivery to customer commitments
  • Drive Engineering excellence and productivity.

Minimum Qualifications

  • BS in Computer Science (or related technical discipline) or equivalent experience.
  • 10+ years of industry leadership experience in leading engineering teams for medium/large SaaS/Cloud environments.
  • Prior experience with large scale highly-available cloud applications.
  • Demonstrated ability to work cross functionally to deliver complex software solutions.
  • Ability to manage customer expectations and to resolve issues.

  • MS in Engineering, or other equivalent advanced STEM degree.
  • Strong customer presence and communication skills.
  • Ability to interact with a range of technical levels from executives to individual contributors.
  • Ability to work with and mentor junior engineers.
  • Ability to build and to lead a high performing engineering team.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Job region(s): North America
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