NY City Creative Agency - T2 Phone Support

Remote - USA

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ModSquad
ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.
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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!  Do you have a Phone Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.
A very cool phone project that is actually FUN!
We have a new relationship with one of the hottest creative agencies in NYC and they want us to support a celebrity event live on air in late September for one week. Mods will simply be screening questions from callers who want to speak with the celebrity...You get to judge who has cool questions to be passed to the celebrity. No upset customers, no hassles, just an energized high visibility gig.
This is short term, competitive project with an excellent hourly rate. Apply right away!!!
Project details:
Project dates: September 15 through September 21nd Project hours: 3-6 hours each day (exact hours to be determined)Orientation: September 13 (flexible if needed)

Skills and requirements:

  • Phone customer support background
  • Ability to quickly assess the content of the message from participants' questions and make the decision/make referral to the lead
  • Great phone voice, upbeat and caller friendly personality
  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 
  • Ability to participate in the project during the week of September 15

What's in it for you:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Job region(s): North America
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