Shipping Software Project - German/English Customer Support (Tickets, Chat, Email)


Full Time Contract
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ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.
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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!  Do you have a Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
We are looking for tech-savvy Reps to join our exclusive team, as we expand into Germany!
Our client's software is designed to expedite the shipping process for online retailers. We provide support to customers with a range of issues from those who may need help to use new features for the first time, or who may have had some difficulty in accessing their account.
Senior support is provided by the client when we escalate most technical and complex issues.
Extensive orientation is provided and you will gain valuable experience and insight into the methods businesses use to ship their products.
This project is ideal if you like to learn and you have a keen interest in eCommerce.
Project Hours:Monday - Friday11 pm - 7 am PST(9 am - 5 pm CET)
Success:Team members will be provided with extensive orientation, followed by shadowing and ongoing coaching and support to ensure success. 
Expected commitment: 8-15 hours/week60 days

What we are looking for:

  • Superb communication skills (German and English): You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy, or describe in detail the simplest of interactions.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses thrive.
  • Prior customer-facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, we like experience working with customers.
  • Flexibility in a changing environment, where you may not have a quick or immediate answer -- you make good choices that serve both the customer and the company, and have the instinct to work with common sense and urgency.
  • Strong interpersonal skills and the ability to work with people with a variety of skill sets.
***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport  
Job region(s): Worldwide/Anywhere
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