Instructional Designer & Educational Technologies Specialist

Remote or Head Office

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PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
As a collaborative and driven professional, the Instructional Designer/Developer is responsible for the instructional design and development of engaging and impactful multi-channel learning and performance solutions and experiences that are aligned with the business strategies and identified goals and objectives for assigned business function.  This individual must be agile, dynamic, and innovative to adapt to our environment of rapid change.

On a typical day, you would be responsible for the following:

  • Collaborate with the Talent Development team on preliminary needs analysis findings to agree on most appropriate solution(s), (i.e., Classroom, eLearning, virtual synchronous or asynchronous, role plays, simulations, games, videos, job aid, blended, other digital) delivery format and evaluation plan to design & develop programs and or curriculum.
  • Work collaboratively with the Talent Development team where required to gather content.
  • Create instructional design documents for review and sign off by all stakeholders.
  • Develop solutions adhering to adult learning principles, instructional design methodologies and an Agile IDD project management model.
  • Use a wide variety of software/media/tools to develop content for in class programs, online courses, simulations, webpages, videos, games, infographics, online communities, message boards, discussion forums, performance support tools and other print medium.
  • Develop storyboards, scripts, screenshots, and other related materials to develop highly engaging and impactful learning solutions and experiences.
  • Liaise with the Learning Systems and Analytics Specialist where appropriate to transition materials to the LMS or LXP.
  • Continually build a knowledge base of current and future technology trends, innovations, industry standards, ideas, and best practices to ensure learning offerings continue to engage all demographics of participants.

Required Skills:

  • Demonstrated experience with both the instructional design and development of multi-channel (i.e. Classroom, eLearning, virtual synchronous or asynchronous, role plays, simulations, games, videos, job aid, blended, other digital) solutions in alignment with adult learning theories and instructional design methodologies.
  • Strong knowledge of current and emergent trends in eLearning development, educational technologies, virtual, social, and mobile learning.
  • Strong ability to develop content into engaging and accessible solutions for multichannel delivery including classroom, online courses, synchronous/asynchronous, virtual, simulations, webpages, videos, games, social platforms, mobile and print.
  • Strong ability to conduct quality assurance testing of multichannel solutions against instructional design standards.
  • Advanced ability using Articulate 360 products including Storyline & Rise.
  • Advanced ability to develop SharePoint sites using SharePoint Designer and SharePoint workflows.
  • Advanced ability using Microsoft Office Products (Word, PowerPoint, Excel).
  • Knowledge of other applications such as and the Adobe Master Creative Suite, Audacity, Camtasia, Canva, Miro, SnagIt, Visme, Vyond, Zoom and other educational technology tools an asset.
  • Knowledge of JavaScript, HTML5, and xAPI an asset.
  • Knowledge of VR and AR authoring tools an asset.
  • Ability to handle multiple tasks and projects simultaneously, establish priorities, organize, and plan work.
  • Superior interpersonal, presentation, group facilitation, and communication (verbal and written) skills.
  • Attention to detail and strong analytical skills.
  • Ability to produce in a fast-paced environment, remain flexible, and adapt to shifting priorities.


  • 5+ years’ experience in adult learning instructional design and eLearning development of interactive, blended learning and performance solutions using multichannel delivery methods.
  • Experience designing and developing HR and Talent Development programs an asset.
  • University degree in Instructional Technology, Educational Technologies an asset.
  • CTDP certification or eLearning Guild membership an asset.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
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Job region(s): Europe
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