Lead Content Designer

Remote, United States

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Who We Are:
Sendoso is where you go to build something bigger than yourself. We’re a San Francisco-based  Series B company with $54M in venture capital, more than 700+ customers and 15,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 
One of LinkedIn’s Top Startups for 2020, ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. 

About Your Role: 
As Sendoso’s first content design lead, you will drive content thinking and UX writing across the product design lifecycle. Your focus is to craft content that makes our products easier and more fun to use. You will ensure product experience is aligned with brand guidelines and define content standards for our digital applications.  This role is both highly strategic and hands-on and has the potential to have a tremendous impact on the product experience. 

Who You Are:

  • 5+ years of content strategy, content design, UX writing, or a similar role 
  • A passion for simplifying the complex and carefully considering the details 
  • Experience translating brand guidelines into UX content standards that can flex depending on the audience and their context of use
  • Desire to partner across product, UX design, marketing, and engineering in an agile environment
  • Ability to work effectively with distributed teams

What You Will Work On:

  • Defining content principles and guidelines for the Application Design Pattern Library (in partnership with our Brand team)
  • Conducting content audits to identify areas of improvement
  • Partnering with Design Research to inform content, writing, and nomenclature decisions through appropriate research methods 
  • Continually delivering best in class user experiences against our roadmap 

What You’ll Love:

  • We're currently working from home due to Covid-19, and the following don't apply until we're safely back in the office: Vacation Bonuses, Catered Lunch & Breakfast, Team Outings (in person), Dog Friendly Offices, Collaborative Office Space, ClassPass, and Stocked Kitchen
  • Comprehensive Medical Plans plans - we've got you covered
  • Take-What-You-Need Time Off
  • Vacation Bonuses 2X/Year
  • 401K Plan
  • FSA Plan 
  • Volunteer Time Off 
  • Birthday Time Off
  • Catered Lunch & Breakfasts 
  • Team Outings
  • Dog-Friendly Offices
  • Collaborative Office Space
  • ClassPass Membership Program 
  • Fully-Stocked Kitchen 
Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job region(s): North America
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