Sales & Marketing Operations Lead

Remote (US)

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Skillshare is an online learning platform with thousands of creative classes taught by experts and professionals to help you learn new skills.
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We’re looking for a candidate with experience in sales & marketing operations to build scalable processes for our marketing partnerships. We work with 1000s of popular influencers on YouTube and social media, sponsoring their creative projects and educating audiences about Skillshare. You’ll enable our influencer and partner marketing team to handle more deals, run more campaigns, and grow the deal flow smoothly. The ideal candidate is a self-starter with a passion for analytics, processes, and efficiency, and will play a critical role in building our marketing operations infrastructure. This is an opportunity to work on one the fastest growing and largest influencer marketing programs in the world.

What you'll do:

  • Build and scale the deal operations behind our partner and influencer marketing program
  • Manage our Salesforce instance to ensure successful end-to-end performance by maintaining accurate pipeline forecasts, funnel analytics, conversion metrics, etc.
  • Develop insights and lead process improvements to improve deal flow and administration (e.g., quoting, forecasting, tracking, and reconciliation.). Establish best practices.
  • Work with agencies and talent to implement process and reporting changes across marketing channels and countries.
  • Hand-on assistance with pricing, quoting, renewals, and contract administration
  • Collaborate with finance, data, and IT teams to ensure data hygiene and administration of our Salesforce and related software tools.
  • Create and maintain all procedures, training manuals, and resource materials for deal management

Why we're excited about you:

  • You have 2+ years of experience in a sales or marketing operations
  • You have operational experience with a Salesforce (or a comparable sales operations tool) overseeing at least $1M+ in monthly deal flow 
  • You have hands-on experience tracking and reporting KPIs through Salesforce, and other BI and data visualization tools
  • You’re knowledgeable with Excel and SQL, or other relevant database querying tools
  • You’re highly analytical and have high attention to detail
  • You’re a clear communicator who can collaborate and work constructively with others
  • You are motivated by ownership of your work and are eager to help improve our team’s workflows
  • Bonus: you’re excited and curious about partner and influencer marketing!

Why you're excited about us:

  • Impact: You’ll be charged with scaling the operations behind one of the fastest growing and largest influencer marketing programs.
  • Growth: A great opportunity to get experience in international and partner marketing, while using your operational background. You’ll wear a lot of hats and take on more responsibility over time.
  • Our team: We have a passionate, talented team that is a lot of fun to work with.
  • Our mission: We’re doing work that matters – connecting lifelong learners around the world and empowering them to pursue their creativity.
  • Flexibility: We believe that doing your best work means living a full life. That means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.
About Skillshare:
Skillshare is an online learning community for creatives. We have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. We are backed by Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We’re proud to be recognized as a top place to work by BuiltinNYC, Crain’s, and Forbes, in addition to being one of the five best places to work for women by Bpeace, and a top-rated workplace for dads by Fatherly. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.
Job region(s): North America
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