Director of User Experience

Remote - USA

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Dragos, Inc.
Dragos exists to safeguard civilization. Our industrial cybersecurity platform, services & intelligence help you secure industrial networks (ICS/IIoT).
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Our Product Team has an opportunity for a Director of UX to join and lead our growing team!  You will lead the team’s efforts in wireframe and prototype for intuitive user experiences, identify design problems, and craft modern solutions. Next, you will also drive to innovate methods of problem-solving while maintaining a user-centric approach. Finally, you will collaborate with stakeholders and developers to ensure the design vision is executed. This will happen as you thrive in an Agile development environment, demonstrating an ability to manage both time and scope to fit tasks into quick development iterations.
Responsibilities:- Strategic: - Define, prioritize, and execute a clear user experience and design vision roadmap that aligns with the overall Dragos strategy. - Proactively addresses and mitigates risks with a short to mid-term impact.  - Develop strategies and align cross-functional stakeholders to build a consistent experience for our complex product portfolio.  - Define critical KPIs, metrics, and business outcomes that deliver an ROI to the organization and communicate them effectively - Conduct user research to understand and articulate opportunities to drive improvements and adoption of design standards across the product portfolio.
- Partnership: - Exhibit strong leadership skills directing both functional efforts of the design team as well as partnering with Product Management, Engineering, Sales, Customer Success, and the Executive Team on a regular basis. - Collaborate with product managers and engineering to define priorities for research, design, and validation activities. - Work with internal and external stakeholder groups to understand and analyze user needs.
- Team Leadership: - Organize the design team’s implementation of visual and interactional elements in support of the applications and services across platforms. - Review and iterate with the design team on translating user needs into usable, valuable, and actionable user interface designs and flows.  - Accountable for the output and performance of the design team, conducting frequent 1:1s to discuss expectations and provide feedback and coaching. - Hire, mentor, and lead an excellent team of designers and researchers.

Requirements:- 10+ years in the application design or development space with proven success in providing leadership in methodology and deliverables for user-centered design processes.- Demonstrated ability to successfully manage several large projects and teams simultaneously.- Demonstrated ability to lead and scale design teams.- Demonstrated ability to deliver client-facing products with elegant interaction and visual design.- Expert understanding of user-centered design principles.- Experience designing user-focused client digital experiences that can be rendered on myriad devices.- Experience with rapid prototyping tools and diagramming software.- Demonstrated ability to take general business questions and direct the team to create impactful, actionable insights

Nice to Have:- Experience with front end prototyping and implementation- Familiarity with API documentation- Experience analyzing quantitative data and generating strategic insights- Visual communication skills Dragos is the Industrial Cybersecurity expert on a relentless mission to safeguard civilization.  In a world of rising cybersecurity threats, Dragos protects the most critical infrastructure – those that provide us with the tenets of modern civilization – from increasingly capable adversaries who wish to do it harm.  Devoted to codifying and sharing our in-depth industry knowledge of ICS/OT systems, Dragos arms industrial defenders around the world with the knowledge and tools to protect their systems as effectively and efficiently as possible.  Founded by world-class industrial intelligence experts, Dragos has the industry’s largest team of ICS/OT practitioners who have been on the front lines of the world’s most significant industrial cyber-attacks.  Diversity, Equity, and Inclusion is a core value at Dragos, and we are passionate about building and sustaining an inclusive and equitable working environment for all.  We know that every member of our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.  Not only does a Diversity, Equity, and Inclusion focus enrich our environment and teams, but it is also critical in our success as we defend adversaries all over the world.  The broad range of ideas, experiences, and perspectives is critical to our success.  We offer equity, competitive salaries, remote working, unlimited PTO, and a comprehensive benefits package including medical, dental, vision, disability, 401K, and life insurance. Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws.  
Job region(s): North America
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