Customer Experience Training Specialist - Reseller Certification (Remote)


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Geotab Inc.
Geotab's fleet management software and GPS vehicle tracking devices are used to track thousands of vehicles. Get a free demo of our GPS fleet tracking solution!
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Who we are:
Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Experience Training Specialist (Reseller Certification) to work in our Customer Experience team. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
The Customer Experience Training Specialist will help design, implement/administer and deliver  a Reseller Certification program and Onboarding Program and other learning programs for both classroom and online use. .  This position will collaborate with stakeholders/SMEs and business partners to develop core competencies, learning roadmap and training content to support both.  learning solutions that align business needs with learning objectives. Additionally, this position will identify and analyze the skills, performance and knowledge gaps to create effective learning programs for internal employees and customers as well, in the areas of onboarding, core competency development, succession planning and career management.

How you'll make an impact:

  • Coordinate, develop, facilitate and implement/administer globally aligned Reseller Onboarding Program and a global Reseller Certification Program. . 
  • Partner with HR L & D, Sales, stakeholders and SMEs to measure effectiveness of onboarding and certification programs, identify gaps and continuously improve programs based on results. 
  • Deliver and facilitate training via live classroom, onsite training, web/video conference and one-on-one training.
  • Ensure all recurring learning programs are updated on a regular basis to encompass program, product, service delivery, procedural and technology changes.
  • Work with tight deadlines and provide valuable input on projects to enhance and customize training processes that exceed operational needs.
  • Develop effective project plans to facilitate the building of learning programs and curriculum to close gaps identified.
  • Support ongoing reseller and customer development using the learning management system (LMS), external learning service providers and promote training programs.
  • Ensure all onboarding content is current and makes a first impression that matches Geotab’s branding.
  • Ensure all training solutions are engaging and impactful. 
  • Determine the overall effectiveness of programs and make recommendations for improvements.

What you'll bring to this role:

  • 3-5 years of experience in corporate learning and development or training.
  • A strong team-player with the ability to engage with all levels of the organization.
  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
  • Demonstrated knowledge of instructional design and adult learning theory.
  • Knowledge of Learning Management Software (LMS).
  • Excellent organizational skills, high attention to quality, detail and accuracy, combined with the ability to manage multiple high priority tasks.
  • Excellent communication skills, both verbal and written, with the ability to train different audiences effectively.
  • Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Strong interpersonal relationship building skills.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
How we work:
At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at Click here to learn more about what happens with your personal data.
Job region(s): North America
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