Solutions Consultant, Strategic Commercial (French-Speaking)

Remote - EMEA

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Medallia
Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.
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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 
At Medallia, we hire the whole person.
Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.
The Role:
We are a Silicon Valley-based company aiming to expand our pre-sales support for the Sales Ecosystem. As a Commercial Solutions Consultant, you will be a frontline member of the team chartered with articulating and showcasing how Medallia’s solution solves customer business challenges and delivers positive business outcomes.

Responsibilities:

  • Prepare and deliver web based demonstrations of the Medallia Experience Cloud Best Practice to executive audiences and economic buyers in the Commercial / SMB segment
  • Collaborate with Commercial Sales Directors on account strategy, deal qualification, solution design and quarterly forecasting
  • Answer functional questions related to the Medallia platform in Requests for Proposals (RFPs), supplementing the overall program designed by Solutions Consulting Managers
  • Build out and enhance the central RFP repository of both completed RFPs and responses to individual questions / industries
  • Create and maintain standard product overview presentations for industry verticals and horizontals
  • Contribute in the development of business cases that monetize the potential value of the Medallia Experience Cloud
  • Have the chance to own your career path as we build and grow a new team

Minimum Qualifications:

  • Bachelor's Degree or equivalent work experience
  • Must be flexible to travel to regional training courses and events
  • 2-5 years professional experience or internships preferred in prospecting, business development, direct sales, IT consulting
  • Software as a Service technology background and/or knowledge of cloud based business applications
  • Strong verbal, written, and presentation skills
  • Innate curiosity to fully learn and explain the products and services offered in the Medallia Experience Cloud
  • Self-motivated with the ability to multitask and prioritize multiple activities and deadlines
  • Excellent organization and time management skills
  • Minimal occasional travel required to marketing events
  • Fluent in English and French

Preferred Qualifications

  • Degree in Information Systems, Business, Economics, Marketing Research, Finance
  • Excited about learning CEM and discovering where customers are in their journey
  • Interest in working at a fast-paced, high-growth, company where you are energized by finding and solving problems even if they take you outside of your job description
  • Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. 
Medallia is committed to working with and providing reasonable accommodation for applicants with any disability.
Job tags: Research SaaS Training
Job region(s): Middle East Europe Africa
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