Body-Scanning Technology - Customer Support (Phones, Tickets)


Full Time Contract
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ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.
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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Phone and Ticket Customer Support!  Do you have a Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
Our client is the leading 3D body scanning technology for fitness, health, & wellness, making visualizing fitness progress simple. They scan the surface of people using computer vision and leverage AI to predict health metrics and outcomes. With over 1.2 Million scans performed across 1500+ locations, they are the world's largest 3D body scanning company and have the largest and most active dataset in the world. The mission is to help people improve their health and overall lifestyle by using incredibly powerful visual tools, like 3D Scans, to better understand health and wellness.
Project Hours:Monday-Friday between 2 pm - 6 pm PST
Incentive:Performance bonus of a $100 Amazon gift card will be awarded after 90 days, and upon successful completion of all project tasks and eligibility requirements.
Commitment:6 hours per week90 days
Details:This project will be tickets and eventually assisting with outbound calls, in the event that troubleshooting needs to be completed.

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Has a good working knowledge of windows based file systems, and navigating the Windows OS
  • Must be transparent and forthright
  • Must have a positive approach to resolving customer issues
  • Excellent problem solving and critical thinking skills
  • Must have a quiet working space where phone support can be provided
  • Must have an excellent telephone demeanour
  • Must be able to pick up new software quickly
  • Has good communication and engagement skills
  • Has excellent written communication skills

You have an advantage if you have a passion for fitness and love knowing how to stay in shape, and if you have experience using:

  • HubSpot CRM
  • Teamviewer
  • Windows OS

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 
Job region(s): Worldwide/Anywhere
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