Customer - Sales advisor

Remote

Full Time
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Utility Warehouse
Get all your home services, including gas, electricity, broadband, mobile and home insurance from one company, helping you save time and money.
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Role Title: Home move sales advisor 12 months FTCSalary: £22,000Hours: 40 per week, 8am to 8pm Monday to Sunday Location: Remote
Hello, we're Utility Warehouse  We are one of the UK's biggest, home-grown success stories of the last 20 years. We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue.  We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life. And we know we’re onto something - we have been Which? awarded for 10 years running - but we’re only just getting started… Want a sneak peak into what it’s like to work for us? Clickhere.  
About the role This role works in our Homemoves call centre. The team receives inbound calls and emails from existing UW customers that want to transfer or close an account for their new home as well as potential new customers that are moving into a home currently supplied by UW. You will also upsell our other products to these customers so should be comfortable selling.
Responsibilities  You'll be empowered to provide customers with support, advice and the peace of mind that their request is managed from beginning to end. - Process requests received via the phone, app, email or post
The fine printWe will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum requirement for internet speed is 10Mbps Download and 4Mpbs Upload.A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household members

  • Work towards KPIs such as average call handling time, customer satisfaction and first call resolution
  • Reconcile and finalise customer accounts
  • Validate information before processing Homemoves
  • Upsell additional products
  • Amend incorrect details on customer accounts- Log and respond to customer’s complaint within SLA’s
  • Promote business lead initiatives
  • Adhere to compliance and quality standards
  • Promote Utility warehouse in a goodlight 
  • Understanding and promoting Utility warehouses products - coordinate sales efforts with team members and other departments- Identifying customers needs and matching this with our vast range of services   

Who we’re looking for

  • Customer service and Sales experience
  • A great listener who remains calm under pressure
  • You love working in a fast-paced and changing environment
  • You’re motivated by KPIs and value feedback 
  • You pay close attention to details
  • Omni channel experience
  • You have good interpersonal skills including the ability to quickly build rapport with customers 
The perks of working for us!  As an award-winning FTSE 250 company we offer stability, recognition and career progression.  In addition to your annual salary and bonus, you’ll also benefit from 33 days holiday (Inclusing Bank Holidays), a pension scheme and share options.  
Perks of the job - Smart & flexible working Health & wellbeing benefits including onsite and virtual personal training, yoga and pilates, discounted healthcare & gym membership, virtual healthcare appointments and more!
If you think this could be the role for you and want to be part of UW’s growth, apply now.  
Job region(s): Worldwide/Anywhere
Job stats:  7  3  0
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