Customer Trainer

Remote - United States

Full Time Mid-level / Intermediate
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TetraScience
The Tetra R&D Data Cloud combines the industry’s only cloud-native data platform built for global pharmaceutical companies, with the power of the largest and fastest growing network of Life Sciences innovation partners, and deep domain...
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n this position, you will be primarily responsible for conducting web-based customer training and consulting services with a focus on Tetrascience Data Cloud and related solutions. You will work collaboratively across the organization to gather and create training modules aimed at a variety of customer audiences from technical to business. You will serve as a critical point of contact as customers onboard into our solutions and be a key component in their early adoption and success on the Tetrascience platform.

In this position, you will be primarily responsible for conducting web-based customer training and consulting services with a focus on Tetrascience Data Cloud related solutions. In addition, your responsibilities will include developing eLearning courses, training content and materials, assisting the sales with software demonstrations, customer support, and other special projects.

  • Collaborate with engineering, product management, dev ops, implementation services teams to develop, update and deliver training modules to our customers.
  • Develop an extensive working knowledge of the Tetra platform
  • Create training modules using the latest digital content development technologies
  • Manages the client training schedule to properly execute the training to all required staff
  • Apply new technologies to deliver courses and improve the learning experience for users (e.g., distance learning, interactive and blended training)

Requirements

  • Five years experience in working in a PaaS/SaaS software company creating and delivering training modules to customers
  • Experience in e-learning and virtual training platforms
  • Excellent written and verbal communication skills
Job region(s): North America
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