Onboarding Specialist

Remote, United States

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Sendoso
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Who We Are:
Sendoso is where you go to build something bigger than yourself. We’re a San Francisco-based  Series B company with $54M in venture capital, more than 700+ customers and 15,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 
One of LinkedIn’s Top Startups for 2020, ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. 

About Your Role: 
Sendoso is seeking a highly ambitious individual who is equal parts creative and digitally savvy to manage the onboarding experience for Sendoso customers. The Onboarding Specialist is a customer centric role that will set customers up for success on the Sendoso sending platform.  You will focus on getting customers accustomed to sending through Sendoso, understanding product capabilities, and delivering best practices. The ideal candidate has a history of success onboarding / implementing customers on SaaS platforms and providing an exceptional customer experience.  

Who You Are:

  • Customer oriented with a focus on quality 
  • Ability to interact and collaborate with key stakeholders within customer organizations 
  • Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels 
  • Comfortable with presenting to clients, big and small, virtually
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks 
  • Project management experience is a must
  • Implementation of SaaS products required
  • Technical acumen
  • Ability to explain complex concepts simply

Your Typical Day:

  • Educate, enable and nurture customers through the Sendoso onboarding experience 
  • Drive successful activation and adoption of a company’s senders
  • Implement and encourage integrations with our partner products
  • Understand and explain how features within the platform relate to customer needs 
  • Build trusted relationships with key stakeholders within customer organizations to drive successful outcomes

Experience:

  • Experience in Onboarding role at a SaaS company 
  • Proven track record of working with customers on deployment, adoption, and projects 
  • Proven track record of meeting or exceeding performance on onboarding / implementation goals 
  • Experience with Salesforce

Bonus Points If...

  • You have marketing experience!
  • Travel will be expected

What You’ll Love:

  • Comprehensive Medical Plans plans - we've got you covered
  • Take-What-You-Need Time Off
  • Vacation Bonuses 2X/Year
  • 401K Plan
  • FSA Plan 
  • Volunteer Time Off 
  • Birthday Time Off
  • Catered Lunch & Breakfasts 
  • Team Outings
  • Dog-Friendly Offices
  • Collaborative Office Space
  • ClassPass Membership Program 
  • Fully-Stocked Kitchen 
Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job region(s): North America
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