Director, Product Owner - Guidewire Customer and Partner Engagement Platform

United States - Remote

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Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and...
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Guidewire serves a global community of more than 400 insurers of all sizes and lines of business in more than 30 countries. Community engagement enables our customers and partners to be the most effective at implementing and leveraging our best-in-class P&C platform. Growing this community and ensuring we are in lock step with our customer and partners is a critical component of this engagement platform. Also ensuring that the collaboration within each of these forums leads to broader sharing of best practices and increases engagement across these critical platforms. Our Customer Success and Alliances team is looking for a Product Owner who will lead our partnership with Guidewire’s Business Technology team to design, develop, and deliver a delightful experience for our Customer, Partner and Marketplace engagement platforms. 

Responsibilities

  • Lead the creation of the product vision and roadmap for Customer, Partner and Marketplace engagement platforms
  • Knowledgeable on Guidewire Customer and Partner lifecycle journeys
  • Overall decision authority for product features, enablement, and business change management
  • Develop personas either alone or in conjunction with a team, including user experience experts
  • Manages effective stakeholder engagement across all levels. This includes the ultimate users of the platform, benefactors, executives and champions
  • Works with the product manager to groom features, breaks down stories and facilitates story grooming with the scrum teams
  • A talent multiplier who enables the team to continuously deliver, improve and increase velocity
  • Understands and communicates the value being delivered by features in the platform
  • Encourages creativity and challenges traditional thinking to solve business problems
  • Focuses on ensuring the platform is able to scale and deliver global standard capabilities
  • Keeps abreast of industry trends through benchmarking, participation in professional associations, etc. in order to lead strategic business direction
  • Manage reporting and analytics demonstrating engagement levels and provide insights for improvements as needed

Knowledge, Skills and Qualifications

  • 8-10+ years as a technology professional
  • Expert level understanding of working with Salesforce. Understanding of Experience and Commerce Cloud process and capabilities
  • Ability to understand business problems and bridge with technology capabilities
  • Experience with Agile teams and delivery. Experience as a product owner across multiple scrum teams or product owner at a scrum of scrums level
  • Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations
  • Must be committed to a culture of continuous improvement
  • Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment
  • Must be able to communicate effectively with users, executives and senior leaders at all levels
  • Ability to effectively prioritize and execute tasks
  • Strong communication, influencing, and presentation skills
  • Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities
  • Agile Product Owner Certification a plus

Education

  • BS/BA degree in Computer Science/ Information Technology/ Management Information Systems or related field or equivalent experience
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About GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Job region(s): North America
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