Senior User Experience (UX) Researcher (Research Delivery)

Remote - United States

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UserZoom
Whether your team is starting, scaling, or advancing their UX insights strategy, UserZoom has the platforms and services you need for digital success.
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Hi, We're UserZoom! We help companies build great digital products.

We empower businesses with actionable and measurable experience insights throughout all stages of the product development life cycle and customer journey, to help them build and deliver successful digital experiences that drive measurable business performance.


As our UX Researcher (and a member of the UserZoom Professional Services Research Team), you will be working with high-profile clients to determine the appropriate research method to achieve their goals and deliver actionable insights. You will be responsible for running remote qualitative and quantitative research studies, analyzing results, and presenting findings. The right candidate will be comfortable working in a fast-paced consulting environment, managing multiple projects. UserZoom offers a competitive benefits package to include telecommuting options, memberships in UX associations, UX conferences, opportunities to present at conferences and local events, and much more.

Responsibilities
• Lead a large portfolio of Fortune 1000+ enterprise account’s research needs.
• Establish and manage customer relationships and get things (research) done.
• Manage key KPIs for these accounts. Drive value for UserZoom customers.
• Advise & consult customer on long term research roadmap, multi-methods based on their business and organizational goals
• Conduct remote qualitative and quantitative user research studies
• Draft screeners and advise customer on participant recruiting
• Help drive UserZoom product innovation

Requirements

Qualifications
• BA/BS or MA/MS in Human-Computer Interaction, Computer Science, Psychology,
or related field
• Must have 3+ years of experience working as a Researcher, Usability Engineer or a similar position
• Proven track record of liberating actionable insights, working both within product teams and/or consulting in a fast-paced environment. We need to see good examples of “been there, done that”
• Proven knowledge and experience with a wide variety of qualitative and quantitative user research activities. Experience working with remote user testing tools.
• Expert in statistical analysis
• Knowledge and experience conducting research for software applications, web applications, web sites, responsive sites & native mobile apps
• Strong oral and written communication skills
• Can work collaboratively and independently with minimal supervision
• Ability to ramp up quickly on products and new technologies
• Willingness to travel to customer sites

Benefits

Here are some of the benefits you can enjoy as part of the UserZoom family:

  • 15 PTO days per year, on accrual basis
  • 10 Paid Holidays & up to two 2 Floating Holidays (dependent on hire date)
  • Your birthday off!
  • 401k, with match
  • Stock Options
  • Health Benefits: Medical, Dental and Vision
    • Medical: UZ pays 90% for employees
    • Dental UZ pays 100% for employees
    • Vision: UZ pays 100% for employees
    • Up to 75% for dependents
  • Flexible Spending Account
  • Health Savings Account
  • Commuter Benefits
  • Basic Life Insurance
  • Long- Term Disability
  • Short- Term Disability



We seek insight from all people

At UserZoom, we're all about recognising the insights that different people bring to our company - it's what makes us so successful. We know the value and innovation a diverse group of people can create and that's why building a diverse team is a priority for us, regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective.

We're on a continuous journey to improve how we recognise & evaluate each person's skills and how each individual can enhance our culture & values. We are committed to being consistent in how we shortlist, assess, hire, onboard, reward and promote based on merit.

Job region(s): North America
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