Manager, Care Navigator After Hours (Remote)

San Francisco Bay Area

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Lyra Health
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About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.2 million people can receive best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.
About the RoleLyra is seeking a Manager for our After Hours Care Navigators team. This person will be responsible for developing and managing the After Hours Care team responsible for connecting clients to high-quality, evidence-based providers. The manager will partner with team leadership to develop processes and protocols to ensure the successful scaling of this growing team. The ideal candidate is a strong clinician with a passion for delivering best-in-class client service. 
This is a working manager position for an After Hours team. You will be required to consistently work between 3:30pm-11:30pm PT as well as occasional weekend hours.

Responsibilities

  • Partner with Care Team leadership to build, develop and manage a high performing after hours care team
  • Serve as the point of contact for casework questions for team members
  • Manage inbound calls as needed during high volume shifts   
  • Hold bi-weekly 1:1 sessions with team members to provide feedback on casework and support ongoing training around gaps in understanding
  • Manage scheduling and shift design across after hours team 
  • Partner with clinical care leadership to recruit, hire, onboard and train new team members 
  • Conduct ongoing QA and training for team members, in accordance with the QA and training department documents
  • Identify trends in casework, morale, workload, and process and bring to attention of clinical care team leadership 
  • Collaboratively develop and refine protocols and processes in response to new service offerings, best practices, legal issues or other needs

Qualifications

  • Master’s degree in clinical social work or equivalent; LCSW, LMFT, or equivalent independent clinical licensure is required. We’re unable to provide supervised hours toward licensure or consider applicants without independent licensure.
  • 5+ years experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
  • 5+ years experience providing supervision to clinical and/or non-clinical staff, experience with after hours teams preferred 
  • Comfort in environments with evolving responsibilities
  • Tech savvy: you easily adopt and are able to navigate new technology platforms with minimal ramp up
  • A growth-oriented leader: you thrive on receiving and delivering constructive feedback, viewing it as an opportunity to polish skills
  • Passion for connecting individuals with excellent mental health care 

  • Please Note:
  • Candidates without a state license to deliver mental health services, independently, will not be considered.
  • Candidates interested in daytime hours only will not be considered.
This role is remote. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability. 
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
Job region(s): North America
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