IT Director of Business Systems (Remote)

Remote, US Eastern Time Zone Hours, United States

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8x8, Inc. logo
8x8, Inc.
8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.
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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
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We're looking for a solution-minded IT Director of Business Systems. This role will be responsible for delivering the company's most important projects to drive our strong top-line growth. The main responsibility of this position will be to partner directly with our business leaders and key stakeholders to drive our Marketing, Channel and Custom business systems transformation. This is a challenging role, but you will directly manage and influence some of the biggest systems transformations going on that will ensure we meet our aggressive growth goals. We want to be easy to do business with for our direct customers as well as our partners while ensuring efficient back-office processes like provisioning, customer support, accounting and billing accuracy.

Responsibilities: ·        Manage the QTC business systems roadmap: Meet with decision-makers, systems owners, and end-users to define business needs and requirements, and systems goals.·        Facilitate discussions among business owners to determine the best way to navigate the roadmap through working sessions, new process mapping, and process redefinitions.·        Build a high-performing team of business systems applications subject matter experts and SDLC processes using SAFe Agile.·        Maintain a modern applications portfolio and constantly keep aware of industry trends with an eye to continuous business evolution.·        Developing the requirements/design specifications and delivering them to our internal development team for completion·        Identify test criteria and test new functionality/enhancements.·        Provide training to end-users.·        Evaluate implementation vendors and provide recommendations on scope and scale of effort required to develop solutions. Manage implementation vendors as selected to drive high-quality deliverables on schedule and budget. 

·        Degree in Computer Science, MIS, Math, Physics or comparable technical degree·        Minimum of 8 to 12 years in depth experience on the Salesforce platform.·        Strong knowledge and experience in CPQ. Apttus specifically an advantage·        Strong knowledge of Subscription and Usage Based Billing.·        Knowledge of Boomi a big plus but not required.·        Knowledge of Enterprise Architecture best practices.·        Knowledge of ERP applications and key boundaries with Salesforce.·        Strong knowledge of system and software quality assurance best practices and methodologies.·        Flexible and adaptable in regard to learning and understanding new technologies.·        Excellent project delivery skills·        Excellent written and oral communication skills·        Excellent interpersonal skills·        Excellent problem-solving, analytical and investigative skills·        Ability to conduct research into software-related issues and products.·        Highly self-motivated and directed. Keen attention to detail·        Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.
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Job region(s): North America
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