Customer Marketing Coordinator (Remote)

Los Angeles / Remote

UpKeep logo
UpKeep
Apply now Apply later

UpKeep is the top-rated maintenance management software developed to revolutionize the way teams manage facilities, equipment, and work orders. We empower over 3,000 customers in 60 countries by providing mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, and enterprise integrations. Our innovative cloud-based application is making work easier and safer for deskless technicians, while improving asset reliability and operational efficiency for business in many fast-growing industries.
We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" years in row by fostering a diverse, inclusive, and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote or remote-hybrid from our Los Angeles HQ.
We are only accepting applications from candidates living in the following states:California, Washington, Oregon, Arizona, Colorado, Nevada, Utah, Texas, Idaho, Illinois, North Carolina, South Carolina, Maryland, Florida, & Hawaii

Customer marketers are pioneers. Customer marketers delight and engage customers. Customer marketers create value. Customer marketers flex their creative muscles. Customer marketers are human bridges. 
The Customer Marketing Coordinator will be responsible for helping to implement the customer marketing strategy an overseeing the execution of all customer marketing initiatives across the business. The ideal candidate is passionate about building relationships with customers, working with them to bring their innovative and inspirational stories to market, and engaging them in programs that drive mutual success.  

Personal qualities:

  • Strong passion for serving and understanding customers
  • Interpersonal skills to help them nurture customer relationships and work with cross-functional teams
  • Incredibly creative marketing and communication skills
  • Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts
  • Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

Knowledge & previous experience:

  • Bachelor’s degree with emphasis on communications, marketing, and business
  • Previous Customer Service, Customer Success, or Account Management experience
  • Nice to have: Technical knowledge of the latest digital marketing tools and channels, including: Pardot, Salesforce, and Totango
  • Nice to have: Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
  • Nice to have: Ability to write effective copy
  • Familiarity with B2B marketing, lead generation, and sales processes

Strategic responsibilities:

  • Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities
  • Lead and manage customer engagement and communication programs, such as awards programs, and ongoing nurture campaigns
  • Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.

Tactical responsibilities:

  • Compose and send customer emails
  • Manage and maintain customer engagement programs; continually recruit new customer advocates, manage online reviews
  • Manage a library of up-to-date customer success stories
  • Develop a customer lifecycle campaign program and work with marketing operations to implement
  • Create special marketing content for account management/customer success to help at-risk customers with training
  • Provide product feedback given by advocates to the Product Management team
Employee Benefits:
Full-time team members at UpKeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, FSA, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. 
The Company:
UpKeep was founded by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a process engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the workflow and productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep in 2014 while living in his parent's garage.
Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors are modernizing the way thousands of businesses around the world maintain their facilities and equipment. Customers love UpKeep's mobile-first application because it gives them the ability to manage work orders on the go. We're replacing tedious paperwork and cumbersome spreadsheets so technicians can focus on the work that matters most.
UpKeep is a Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) software geared for technicians in industries like manufacturing, healthcare, food production, transportation, fitness, education, hospitality, government, utilities, and construction. We've raised $50 million in VC funding following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. With over 1,500 positive customer reviews, we are rated #1 on Gartner, G2, and Capterra. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate is discussions, webinars, podcasts, and courses.
Visit our website to learn more:www.onupkeep.comwww.onupkeep.com/careers

UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need accommodation due to disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.
Job region(s): North America
Job stats:  0  0  0
  • Share this job via
  • or

Explore more Remote work and WFH career opportunities