Senior Product Designer, Lifecycle

San Francisco or Remote

Full Time Senior-level / Expert
Loom, Inc. logo
Loom, Inc.
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About LoomLoom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 10M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.
Founded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.
Loom DesignDesign is a vital organization at Loom. By radically improving the experience of recording and sharing quick video messages, we are creating a new and more humane way of communicating at work. This requires us to think big and to discover and explore uncharted territory. That's why we're focused on building a diverse, and resilient design organization, full of talented people who love feedback and collaboration. Loom is a remote-first company, and Design is no exception: we're hiring the best Designers, Researchers, and Writers from around the world, wherever they are. 
The RoleWe're hiring a Senior Product Designer to help design the future of Loom. Lifecycle Product Designers work on the growth of viewers, creators, and teams — empowering millions of people to communicate faster and more effectively at work. You'll work on things like new user onboarding and team expansion. You'll partner with every product team across Product, Design, and Engineering to help drive activation, engagement, and team expansion.

Your Responsibilities

  • Design engaging and educational onboarding experiences that give people the confidence, context and understanding to record and share their first Looms
  • Help own and drive our core metrics for activation and engagement
  • Be a key part of a well-rounded team of Design, PM and Engineering
  • Contribute to the Lens Design System
  • Work cross-functionally with Product and Engineering partners to represent the design team, and give feedback in critique, roadmapping, sprint planning, and product and design Slack channels
  • Help recruit and interview new Product Designers, and actively improve our inclusive design hiring process

What We're Looking For

  • Experience in Product Design organizations that have shipped software to users, working closely with Product and Engineering teammates to develop the strategy and rationale for features
  • A demonstrable facility with data, conducting and measuring product design experiments, and a passion for setting and achieving OKRs and metrics that materially impact the business
  • An outstanding portfolio, with presentable case studies showcasing a foundation in typography, interaction and visual design, product sense, and idea generation
  • A learning and growth mindset: We’re an early-stage startup, and we’re growing quickly. Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve, iterate, and integrate what we learn — from our work and with each other.
  • Experience with prototyping as a means to explore and convey design solutions
  • Empathy and resilience: empathy for our customers, to build a product and a service they’ll love. Empathy for our coworkers, to build a workplace we’ll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.
  • Excellent written, verbal, and storytelling skills


How We WorkFreedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. when reopens in Fall 2021. We are able to hire across the United States and Canada* and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.
Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.
Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is natural part of the workday.
Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Post-COVID, we want Loommates to meet in person at least twice a year purely for fun. We're also experimenting in local offices as social spaces, starting with San Francisco in Fall 2021.
Perks at LoomCompetitive compensation and equity package99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)Healthcare reimbursement (for International employees)Life, AD&D, Short and Long Term Disability Insurance401(k) with 4% company matchingProfessional development reimbursementMental health and wellness reimbursementGym reimbursementUnlimited PTOPaid parental leaveRemote work opportunitiesHome office & technology reimbursement
Loom = Equal Opportunity EmployerWe are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Job region(s): Europe
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