Support Engineer

We are revolutionizing technical hiring by giving companies a skills-based hiring platform that enables our customers to assess technical skills effectively. We are growing fast and looking to add to our Customer Success team. This position is Full-Time and Remote within the United States.

We are looking to hire a Support Engineer who can work closely with our customers and ensure fast and accurate response to their technical issues. As a Support Engineer, you will apply your technical expertise to independently diagnose and resolve complex customer issues. You will be working closely with support team peers, customer solution engineers, and product specialists to develop a sophisticated ongoing technical support approach that is critical to, and an essential component of the business operations of our customers.

You will be working on:

• Helping answer technical queries by recruiters, engineering hiring managers, and developers. For eg: how do you ensure that a Python code is given the same CPU resources as a C++ code to ensure fairness in evaluation since Python is a slower (interpreted) language than C++ (compiled)?
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• System admin tasks: provisioning users, collecting data, some devops-type activities

We are looking for:

• Attained a technical degree or experience with development and/or technical project work or internship experience
• Strong CS fundamentals, including a good working knowledge of algorithms and data structures
• Great communication skills: Ability to articulate an idea or a thought in a way that the audience understands
• Love for the job & alignment with our mission of matching every developer to the right job

Benefits & Perks:
We have a full package of competitive benefits and perks which include:

• Medical, dental, and vision insurance for you and your dependents
• Unlimited paid time off, paid leave for new parents, and flexible work hours
• Employee stock options, 401(k) options, commuter benefits, and cell phone stipend

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $58 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,000+ companies across industries and 7M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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