Senior Support Operations Systems Administrator, Zendesk Administrator
United Kingdom (Remote)
HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.
**This role can be located in the United Kingdom
About the role...
HashiCorp is looking for a high-caliber professional to help administer Zendesk and related integrations. This is a great opportunity to work in a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of Support Operations. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detailed individual with an eye for automation, process improvement, and problem solving.
This person will be an expert in running the Zendesk Support Suite, with high confidence and experience with automation, logic, operations, and integrations tooling.
In this role you can expect to be...
- Continuously improving processes, policies, and tools for tasks performed by Support Engineers. This includes creating and maintaining automation to support customer ticket flow for Support Engineers.
- Working with Sales Operations to ensure integrations between the two teams are running smoothly and correctly.
- Auditing existing logic, macros, views, and user roles and permissions for consistency and scalability.
- Auditing and baselining accounts for security, licensing adherence, and cost efficiency.
You may be a good fit for our team if you have...
- At least 4 years of Zendesk Admin experience
- Exposure to Liquid Code a must
- Administrative experience with PagerDuty is a plus
- Coding experience interfacing with multiple systems via API is a plus
- Experience in or with Support and Support Operations
- Strong written and verbal communication skills — technical writing experience a plus
- Well-organized, excellent work ethic, attention to detail, and self-starting
- Experience troubleshooting and resolving urgent, high-visibility technical problems
- Excellent problem solving, analytical, and troubleshooting skills
- Bachelor’s degree in Computer Science, IT, Technical Writing, or equivalent professional experience is a plus
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-JN1
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