Senior UX Researcher, Safety

San Francisco, New York City, Remote

Full Time Senior-level / Expert
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“The front page of the internet," Reddit brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.

The Trust & Safety Org (T&S) is one of Reddit’s biggest divisions, and Safety Insights works across the whole Org to provide research services for security, privacy, threat intelligence, safety ops, scaled abuse detection/mitigation, and product development. We exist to unravel hard problems that cut across T&S domains. As a Senior UX Researcher with the Safety Insights team, your role is to inform strategic direction and identify ways to measure impact over time.

What You’ll Do

Within the first 6-12 months of joining the team, you’ll accomplish these T&S objectives:

  • Act as the primary research partner for T&S’ cross-functional product team that focuses on safety operations tools and agents’ mental well-being
    • Interact with cross-functional partners to help them better articulate their challenges and constraints; factoring in these inputs, define research objectives and design research approaches that are adaptable to shifting schedules and priorities
  • When selecting methods, maintain a high degree of rigor while also being open to experimenting in your approach and methodology
  • Mentor PMs and designers on usability methods so they can carry out research on their own in later product stages (your role focuses on strategic and generative research, but our product partners still need other research support)

Objective #2: Identify and undertake formative research projects that address hard problems with significant implications across the entire T&S Org

  • Identify emerging trends and areas of concern; drive the research agenda to provide a thorough understanding that equips the Org with strategic insights
  • Shape and lead strategic systems thinking based on safety insights gathered through research

Objective #3: As the need arises, work with data scientists to develop custom longitudinal metrics for trust and safety, implement them, and prove their efficacy in tracking the impact of product releases and enforcement actions

  • Work with ambiguous inputs and use appropriate research methods to inform what is worth measuring
  • Collaborate with data scientists to transform qualitative insights into durable quantitative metrics
  • Tweak and prove the efficacy of longitudinal metrics over time

Who You Might Be

  • Masters or Ph.D. in Social Science, Behavioral science, HCI, Economics, Statistics, or equivalent experience
  • Substantial industry or transferable experience
  • A command of qualitative and ethnographic methods with a strong understanding of their strengths and shortcomings, including when and how to apply them during each product phase
  • Knowledge of quantitative analysis, behavioral analysis, and statistical concepts
  • Proven ability in managing relationships with partners, stakeholders, and communities of interest
  • Experience building consensus and facilitating difficult conversations across multiple stakeholders
  • Bonus: Experience with SQL, R, and quantitative data analysis

Your Qualities

  • Demonstrated flexibility and non-dogmatic approach to strategy, learning, and impact
  • Ability to multitask, prioritize, manage, and meet deadlines across multiple time-sensitive initiatives
  • High tolerance for ambiguity and ability to adapt to changing priorities and timelines
  • Ability to produce results independently as well as in a team environment
  • Willingness to ‘get your hands dirty’ doing a variety of research-related tasks, including recruiting participants

In addition to your application, please submit a portfolio or case studies that highlight the breadth and depth of your research experience. Applications without a portfolio will not be considered.

 

Job region(s): North America
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