Platform Operations Director (NFT)

Asia

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Binance
Binance cryptocurrency exchange - We operate the worlds biggest bitcoin exchange and altcoin crypto exchange in the world by volume
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

  • Deliver above and beyond operational excellence on NFT related projects, in line with the Business Development team and Product team to identify opportunities in user growth 
  • Act as the voice of the user, collecting relevant user feedback, providing scaled support to resolve their issues and identify user trends
  • Drive onsite user growth funnel from acquisition, retention and conversion, identifying key bottleneck
  • Design operation strategy and execute to the last mile
  • Working closely with Community Manager in organizing online and offline events and meet-ups and ensure the smooth operation of our online communities 
  • Understand the dynamics of the industry, guide and enhance the user readership and following rate through content planning and other means

Requirements:

  • 8+ years of experience in user operations, operation management, community management, e-commerce background is desirable 
  • Knowledge of user acquisition, lifecycle management and gamification is desirable
  • User insight and modelling skills with strong business acumen
  • Familiarity with popular social media platforms - Telegram, Reddit etc.
  • Strong understanding of cryptocurrency/blockchain-related terminologies and trends and a strong interest in NFT
  • Comfortable to work flexible hours to interact with the NFT community
  • Strong sense of responsibility, logical mindset, self-motivated, and values strong teamwork
Conditions• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire
Job region(s): Asia/Pacific
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