Software Configuration Specialist

Remote, USA

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PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Position Summary:
The Software Configuration Specialist will gather configuration details from customers, configure, build and test the customers’ database to enable successful solution functionality according to the defined implementation plan. This position has direct client interactions. The successful candidate must be comfortable working both independently and with a remote team.  The Software Configuration Specialist will report to the Senior Director of Professional Services for the Acute & Payer Insights.  Key Responsibilities: ·       Provide regular status updates to Project Manager and/or other members of the Delivery Team on the project status, issues, risks, and other departmentally defined reporting requirements ·       Troubleshoot and resolve configuration issues·       Develop and maintain expertise in one or all product offerings, including the knowledge of the end-to-end solution and product value outcomes, back-end configuration, setup, and design·       Partner with internal stakeholders, including implementation consultants and software training specialists, to create and execute implementation plans that are on-time and with the highest customer satisfaction·       Assess and validate the implementation plan, collect the requirements, and manage the communication among the stakeholders ·       Document projects, milestones, timelines, identified risks, and configuration approach·       Serve as the main point of contact and subject matter expert on the product functionality during the configuration and testing phases of the implementation process  Required Experience ·       Professional experience working in software implementation, preferably SaaS ·       Previous experience configuring or implementing software solutions·       Strong analytical and problem-solving skills·       Ability to participate in a team environment·       Ability to manage multiple tasks and/or projects and communicate business and technical guidance·       Ability to organize, multitask and prioritize as well as being flexible and adaptable·       Ability to interpret workflows and apply business strategies for improvement ·       Strong written and oral communication skills
Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.For more information on PointClickCare, please visit us on Glassdoor and Linke
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
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Job region(s): North America
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