Partner Consulting Manager

Remote, UK

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Working alongside the Head of Partner Consulting & Verticals, this role is responsible for leading a team of Partner Consultants based regionally. The Partner Consulting team consists of field based and office based team members, focussed on pre-sales consultancy and post sales consultancy. The Partner Consulting Manager is responsible for leading part of the team, helping them to achieve their targets and KPIs and ensuring Accounting and Bookkeeping Partners receive the support and guidance they need to succeed. The role draws on experience and proven, dynamic leadership accompanied by knowledge of the UK accounting marketplace. It carries responsibility for a significant proportion of Xero UK’s business.
In this role you will play a key part in reviewing and implementing best in class methodology, technologies and tools to enable Xero partners to be as effective across their Xero client implementations as possible.  You will also be managing your team to set metrics.
Of course, this position description is just a guide - you’ll be expected to be flexible and perform any other duties as reasonably required by your manager and this position description is likely to develop over time.

What you'll do

  • Manage a team of Partner Consultants providing strong leadership, coaching and mentoring and direct their activation, productivity and effectiveness
  • Motivate, coach and mentor team members in the field, championing consulting process and best practice, driving productivity and effectiveness
  • Work with other Xero stakeholders on our Partner Services messaging, raising visibility and managing external and internal expectations
  • Develop and maintain Partner self-service tools and information to provide a professional Partner Resources repository and ensure partner awareness
  • Agree and manage service levels externally and internally
  • Ensure our Partner Consulting offering coincides with our strategic objectives and oversee the development of new services or content where required
  • Manage skills share across the Partner Consultant team to ensure consistent service levels
  • Compile feedback and learnings from partners and deliver through appropriate channels across the business
  • Share best practices with other Partner Consultant Managers in each country
  • Responsible for overall people management of your team including the ongoing performance management, professional skills development, coaching and career progression of the team
  • Deliver timely and accurate forecasts and associated reporting
  • Monitor activity, deliver feedback and provide hands-on process improvement
  • Carefully monitor competition in the UK market and provide valuable, timely and insightful input into competitive strategy
  • Facilitate team meetings, fostering the sharing of ideas and a strong team spirit
  • Work with leadership to shape and develop our culture, uphold our values, understand and promote our vision.
  • Promote Xero as a thought leader via the creation of content. eg Blogs, social media, webinars, events, and media engagement
  • This is a remote role but fairly frequent travel to Head Office in Milton Keynes will be required with occasional overnight stays

What you’ll bring with you - Critical competencies

  • Proven leadership experience of a similar function
  • Proven success in building strong commercial relationships
  • Outstanding communication and presentation skills
  • To be process driven and willing to take ownership
  • Passion and desire to make a difference
  • Determination to succeed
  • Proven ability to develop and manage territory plans that facilitate your team to achieve its targets
  • Knowledge of Xero or other accounting software would be advantageous

What you’ll bring with you - Experience

  • 3+ years people management experience
  • Knowledge of the day to day operation of an Accounting Firm would be a real advantage
  • Experience in all aspects of people management within your team including the ongoing performance management, professional skills development, coaching and career progression of the team.

Why Xero?
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package with benefits that support a range of lifestyle choices and requirements  and the opportunity to participate in Xero’s success through our Long Term Incentive scheme. Xero has rapidly expanding offices in London, Milton Keynes and Manchester and our work environment encourages continuous improvement and career development. 
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a Stonewall Diversity Champion, and Disability Confident committed. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Job region(s): Europe
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