Reliability Engineer


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Reliability Engineers are hybrid systems and software engineers who support daily developer operations, manage application observability, and own incident response processes at Doctor on Demand. As part of the Platform Services team, the Reliability team works closely with the broader engineering organization to maximize insight into application performance, minimize mean time to incident resolution, and improve software delivery velocity through modern software engineering methodologies.


  • Recommend and implement deployment processes that improve reliability and velocity.
  • Improve observability, monitoring, and alerting to enable faster mean time to incident resolution
  • Write code and implement services to improve the reliability of our applications
  • Investigate and resolve issues escalated from the application support teams
  • Other duties as assigned


  • Ability and proven track record of supporting production systems, and are able to effectively coordinate incident response
  • Expert understanding of Linux systems and Docker containers
  • Practical experience with AWS
  • Ability to prioritize and work on tasks independently with a strong sense of ownership and drive
  • Excellent written communication, interpersonal communication, and documentation skills
  • Advanced knowledge of Python, especially Django
  • Experience with Infrastructure as Code and GitOps
  • Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.
  • Production experience with AWS, Prometheus, Grafana, Splunk, ELK, RabbitMQ, Redis, and/or PostgreSQL
  • Proficiency working with algorithms, data structures and production troubleshooting.
  • Expertise in problem solving and analyzing global scale distributed systems.
  • Experience in Healthcare / HIPAA compliant environment

Physical Requirements:

  • Ability to remain seated in a stationary position for prolonged periods.
  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required.
  • Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices).
About Grand Rounds Health, Doctor On Demand and Included Health:Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 
Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at and
-----Grand Rounds Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Job region(s): Worldwide/Anywhere
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