Pre-Sales Solution Architect (TOLA/Southeast)

United States - Remote

Full Time Senior-level / Expert
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The Solution Architect’s role is to provide pre-sales strategy and solutions to members of the Rackspace Sales teams. The Rackspace portfolio is a broad mix of technologies, platforms, dedicated private clouds like OpenStack, VMWare, Hyper-V, and multi-tenant public clouds like AWS, Azure, and Google. The goal of the Senior Solution Architect is to guide customers to a solution that best fits their business needs. The Senior Solution Architect is part of a team that designs the largest and most complex environments at Rackspace for eCommerce, Web Content Management, Email, Business Applications, SaaS, Private Clouds, and many others.
This role may work remotely from any eligible U.S. location in TOLA or Southeast region.

Primary Responsibilities

  • Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a Rackspace supportable solution.
  • Occasionally leads customer workshops to define broader hosting and cloud strategies.
  • Primary technical contact on specific opportunities of moderate to high complexity while also providing guidance and thought leadership during the sales process.
  • Participates and leads customer calls and face to face meetings.
  • In close collaboration with the sales team, will occasionally lead customer engagements.
  • Evaluates customer needs and influences direction of solution design beyond immediate opportunity.
  • Advanced understanding of the tools of the solutioning trade (Salesforce, Proposal Tools, Technology Sizing Tools).
  • Responsible for associated activities such as capturing notes and activities in Salesforce and managing deal pipeline.
  • Proficient with advanced reporting functions of Salesforce.
  • Proficient in assisting sales team in soliciting buying signs and compelling events.
  • Identifies decision makers and builds extensive networks to help facilitate lead generation, with an emphasis on technical influencers.
  • Foresees potential technical and business customer objections early in the sales cycle.
  • Overcomes concerns and lowers customer risk to selecting Rackspace.
  • As a Trusted Advisor, with deep understanding of the customer's business, uncovers both overt and latent pains.
  • Develops deep relationships with Rackspace sales and support teams to deliver advanced strategic account planning including methods for generating additional business opportunities and cross-selling within an organization.
  • Decisions impact the quality, efficiency and effectiveness of own function/client group.
  • May impact other related teams through quality of output and service provided.
  • Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions.
  • Works on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Completes mostly tactical work, using learning and creativity to resolve new situations.
  • Contributes to analysis and solution of business problems regarding operations, products, services or customers.
  • Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.
  • Applies acquired skills and experience to complete complex tasks.
  • Suggests and develops improvements to existing processes and solutions to improve the efficiency of the team.
  • Networks with key internal and external contacts, developing strong relationships outside of specialty field.


  • Ability to take an objective approach when selecting the technology solution that is in clients’ best interests, regardless of personal preference
  • Self-motivated with a proven track record working with public and private cloud technologies
  • Ability to maneuver through sales obstacles using creative and adaptive approaches
  • Innately service-oriented and always communicating with respect and professionalism
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Ability to prioritize deals, training, and initiatives through highly effective time management
  • Excellent problem solving, analytical, presentation, and whiteboarding skills
  • Lifelong learner who embraces the opportunity to learn from others and grow from past experiences and projects


  • Bachelor's degree in Engineering, Computer Science, Information Systems, or Business required. High school diploma required
  • Requires 7+ years of solution architecture experience or specialty domain experience. Experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of education.
  • Track record of success working through technical challenges within enterprise organizations
  • Track record of success dealing with ambiguity (internal and external) and working collaboratively with other departments and organizations to solve challenging problems.
  • Strong knowledge of technology and industry trends that affect hosting decisions for enterprise organizations.
  • Advanced Sales training (Sandler, John Care).
  • Any of the following industry certifications are a plus: Linux+, RHCSA, RHCE, MCSE, MCSA, MCITP, CCNA, OpenStack, AWS Solution Architect, Google Cloud Architect
  • Travel: 30-50%

Visa Qualification

  • This role DOES NOT meet the requirements for foreign-worker sponsorship. Candidate must have the unrestricted right to work in the US without requiring sponsorship
Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.  They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do.  Rackers are inherently wired to solve problems and share ideas in small, nimble teams.  As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.  Rackers are valued members of a winning team on an inspiring mission and we want you to come join the Racker family! Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions. Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women. Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow. Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give our time and talent to others. Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of our Rackers.

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job region(s): North America
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