Technical Support Agent

Remote job

Full Time Mid-level / Intermediate
Symless logo
Symless
Apply now Apply later

Do you want to join our growing team and help us continue to delight our users through prompt technical support and excellent customer service?

Position

  • Type: Remote - Employee within the UK or Isle of Man, or contractor if outside of these areas.
  • Hours: Full time
  • Term: Permanent
  • Salary: Competitive

This role is remote/distributed and can be done from any location that aligns with the UK timezone (GMT/BST). 

More about the role

As a Technical Support Agent at Symless, your focus will be delivering the best possible customer experience, making sure Synergy works correctly and any installation or configuration issue is promptly resolved. You’ll ensure that we are made aware of bugs and features that are important to users. From the knowledge base maintenance to discovering steps to reproduce bugs, you'll be our first line representing our company, helping to make our product great.

Social media and forums are also very important customer-facing channels that need to be tended to daily. As well as engaging with customers on Twitter and Facebook, you’ll become an active member of the user community on Slack, Discord and various forums.

About Symless and Synergy

Our mission at Symless is to make great apps for people who have multiple computers. Since 2012, Symless has proudly developed Synergy, an app that shares one mouse, one keyboard, and one clipboard between multiple computers. As well as having over 2 million users worldwide, it's also used at some pretty neat companies like Apple, Pixar, Disney, Google, Amazon, and many more. That said, we're actually a very small company of 20 people, so you won't get lost in the crowd.

Key Responsibilities

  • Solve customer’s software config issues
  • Champion bug fixes and improvements
  • Help customers with account issues
  • Learn and develop expertise in our software products and development process
  • Respond to customers via social media
  • Ensure no post on online communities goes unanswered

Requirements

We'll need you to have:


  • Friendly and helpful personality with excellent written English
  • Professional experience as a Customer Service/ Technical Support Agent
  • Experience with at least two of these OS's: Windows, Mac, and/or Linux
  • Experience troubleshooting software installation and configuration
  • Strong understanding of networks and firewalls
  • Open-minded and always learning
  • Experience using Zendesk (or other helpdesk platforms)
  • A proven track record in providing online technical support to customers


It would also be nice if you had experience with:


  • Technical Writing Skills would be a plus
Job region(s): Worldwide/Anywhere
Job stats:  13  5  0
  • Share this job via
  • or

Explore more Remote work and WFH career opportunities