Client Operations Manager - Germany

Remote - Berlin, Berlin, Germany

Full Time Mid-level / Intermediate
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Zego
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We are Zego - a commercial motor insurance provider that powers opportunities for businesses, from entire fleets of vehicles to self-employed drivers and riders. We combine best-in-class technology with sophisticated data sources to offer insurance products that save businesses time and money.

Since our inception, we have believed that the problem with traditional insurance is that it holds businesses back. It’s too expensive and time consuming, and it no longer suits businesses who use vehicles to earn money. Our products represent a solution to this problem for businesses based across the UK, Europe and beyond.

So far, we have raised over $200 million in funding and we were the first UK insurtech to be valued at over $1 billion. We were also the first to be awarded our own insurance license and recently won Tech Company of the Year 2020.

At Zego, we are proud to say we have a diverse and inclusive team, unified by our shared values and mission. Our people are the most important part of our story and everybody at Zego, no matter their role, has an integral part to play.


Role Overview

In the Client Operations team, you will provide crucial operational support to our Fleet clients in Germany. You will be key in building out our operations team and wearing many hats, working closely with multiple teams within the business to solve any problems our clients are facing- or that Zego are facing that hold us back from servicing our clients.


About the role

  • Working closely with the Finance and Account Management teams to own the monthly customer billing cycle
  • Refining and executing a best-in-class debt collection process for late-paying customers
  • Building out regular reporting on claims and telematics compliance information for key clients and internal stakeholders
  • Working with Sales and Pricing teams to collect all information needed for new fleet launches, and quality checking the information sent through by other teams before launch
  • Supporting customers with key queries or challenges, working with the internal teams to facilitate changes to their policies or requests from the fleets
  • Working with wider Operations teams to build out new customer operational processes that will allow us to scale in our markets
  • Supporting the Sales, Account Management and Operations team with ad hoc tasks relating to fleet customers


About You

  • This role is well suited to someone with 1-2 years of experience in an operations role, ideally within the automotive or insurance industry
  • You must speak German and English fluently
  • You can demonstrate strong communication skills
  • You’re highly organised, logical and structured
  • You’re a self-starter who is comfortable working with a high degree of autonomy
  • You’re operationally minded and thrive when given the opportunity to improve processes and make efficiencies
  • You are a natural at nurturing relationships
  • You seamlessly juggle multiple conversations and tasks at once
  • Knowledge of insurance is a bonus
Job region(s): Europe
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