Customer Support Specialist, Spot Operations

Singapore

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Binance
Binance cryptocurrency exchange - We operate the worlds biggest bitcoin exchange and altcoin crypto exchange in the world by volume
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

  • Build and maintain an efficient 24*7 L2 CS support process.
  • Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business.  
  • High responsibility in continuous improvement in service quality and efficiency 
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
  • Analyse service ticket data, and follow possible maintenance for system-level improvement
  • Very flexible with capability to prioritise multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organisation
  • Monitor operations alert and resolve issues related to daily operation

Requirements:

  • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
  • Excellent customer service and communication skills
  • Fluent in both English and Chinese
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
  • Strong passion to provide support to customers
Conditions• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire
Job region(s): Asia/Pacific
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