Provider Success Manager


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Lyra Health
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About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.2 million people can receive best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.
About this role This dynamic role involves the recruitment, onboarding, and ongoing management of contracted group practice and on-site behavioral health clinicians. Under the guidance of the Director of Provider Success, you will oversee assigned onsite operations, ensuring that providers are trained and have ongoing support with regards to our administrative systems. Lyra Health is looking for a person with clinic operations and provider relations experience who is energized by engaging with clinicians, building and managing relationships as well as improving the overall provider experience.  You should be an organized, personable manager who is comfortable with ambiguity, naturally collaborative and passionate about making a difference. 


  • Responsible for recruitment, onboarding and ongoing management of providers that are designated at onsite locations, which includes the provider portal, contracting, documentation tools/EMR, scheduling, and coordination with customer success team 
  • Manage data collection and reporting for respective provider clinics 
  • Responsible to develop a professional and personable relationship that engenders trust and respect resulting in high retention of quality providers
  • Manage implementations of new onsite clinics at a segment of our employer customers
  • Evaluate and improve processes to adapt with individual employer and provider needs 
  • Drive engagement for connected calendars (setup, guide, manage providers)


  • 5+ years provider relations and/or management operations experience in a clinic, outpatient practice or inpatient setting
  • Planning, problem-solving, and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation
  • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
  • Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies
  • Prior operational skills; ability to recognize workflow problems and redesign new processes/workflow 
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
  • Ability to prioritize and balance multiple clinic sites, provider demands
  • Prior experience working in a technology environment a plus

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
Job region(s): Worldwide/Anywhere
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