Senior Product Manager, Distribution (Remote)

Chicago, IL

Full Time Senior-level / Expert
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Mattermost is the industry’s leading open-source enterprise-grade messaging platform. Customers including Intel, Ubisoft, Samsung, Cigna, BNP, European Commission, Social Security Administration, and Affirm use Mattermost to enable their teams to collaborate securely and privately anywhere. Many of the world’s leading privacy-conscious enterprises like The US Department of Defense work better by connecting people, tools, and automation to increase developer collaboration using Mattermost. Our private cloud messaging platform offers secure, configurable, highly scalable messaging using web, mobile, and desktop applications and provides deep integrations with hundreds of SaaS and on-premises tools and applications. 
We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and apply!
As a Senior Product Manager at Mattermost, you are responsible for owning and driving key areas of our product. In this role, you will be leading the distribution of Mattermost - including how Mattermost is installed, deployed and managed by our self-managed customers. It is a unique opportunity at the intersection of large-scale Enterprises and cutting-edge open source developers all looking for the best way to deploy Mattermost on their servers.
A focus on our users is at the heart of what we do, and every day you’ll be interacting with both customers and open-source contributors. You have the opportunity to work with Fortune 500 enterprises on improving their collaboration and team productivity.


  • Own the product management of how Mattermost is packaged and distributed to administrators, including Mattermost Omnibus, Kubernetes Operator, Docker, Linux binaries, and third-party deployments such as GitLab Omnibus.
  • Work with developers and designers to build and deliver features.
  • Own, measure, and drive the growth of Mattermost through the various deployment options.
  • Develop a deep understanding of customer needs, and use it to shape product roadmap and team objectives.
  • Prioritize ruthlessly, maintaining a laser focus on work that drives improvement on Product KPIs.
  • Analyze data to determine if shipped features and experiments had the desired impact.
  • Act as a spokesperson for the product, communicating value internally and externally through demos, roadmap. presentations, documentation updates, forum discussions, product marketing, and events.

Required Background/Skills:

  • Product management experience working on productivity or developer applications.
  • Practical understanding of deployment infrastructure and container technologies including Docker and Kubernetes.
  • Strong understanding of system administration, including at large-scale Enterprise organizations with strict security and compliance requirements.
  • Effective communicator, with the ability to converse at both a technical and business level.
  • Highly detail-oriented, with the ability to gather complicated requirements from customers and turn them into simple solutions.
  • Strong analytical skills, with a data-driven approach to decision making.
  • Outstanding communication and interpersonal skills to navigate complex challenges by aligning internal and external stakeholders on a common goal.
  • Comfortable working in a rapidly changing environment where you are prepared to initiate and thrive in change.
  • Embrace our values:
Mattermost is a remote-first company with staff living and working across the globe. We are currently hiring staff in these countries/regions:
Australia - Canada - Chile - Finland - Georgia - Germany - India - Mauritius - Philippines - Poland - South Africa - Turkey - Ukraine - Uganda - United Kingdom  - United States 
We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time. 
Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Job region(s): North America
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