Director, Product Management Integrations

Remote, United States

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Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.
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Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
Building a great business needs great products; building great products needs great people.  We’ve both in abundance and seeking more great people! As our Director Product Management Integrations you’ll be right at the very heart of it, helping shape the product vision, building the product strategy, driving product discovery and managing product delivery. It’ll take a certain type of Product Manager profile to fulfill this challenge; You’ll make it your priority to have a deep understanding and knowledge of our users and customers, the data that’s generated about our product, our industry and how our business works, but most of all you’ll excel in creating products that delight our customers and drive Decibel and Medallia forward. We are increasing the size of our Product team so looking for multiple heads, ideally to be based out of Boston, New York, Washington (EST preferred) and the role will report into our VP Product for Decibel.

Responsibilities

  • You “own” Decibel’s core product area of integrations and make sure it’s successful and delivers value to customers so the business benefits from itYou help drive the overall product strategy - leveraging the power of Medallia and DecibelYou lead a cross-functional team of Product Managers, Solution Consultants, Engineers and Designers to build and develop the combined product vision of Medallia and DecibelTogether with the team you drive discovery (ideation, prototyping, validation) and delivery (definition, deliverables planning, design) of new functionality all the way through to launchYou define and analyze product metrics to inform decision-making and measure success. You are a highly skilled communicator to drive the message across the company to evangelize your products.

  • It’s likely that you are working in “empowered product teams”, consisting of tech leads, Product Designers and yourself with proven abilities to lead and work cross-functionally. You’ll have a passion for building great products from the ground up and most likely have knowledge of working in a start-up environment. Your track record will be exceptional, you know how to delight customers and data will back this up. You are able to hold your own in technical conversations.  We're growing fast, so there is plenty to learn and do. We're a bunch of smart people doing clever stuff, and your knowledge, skills and experience will only make us, and our product, better.
    Sounds good? Then let’s get on with it, you can apply below.

Requirements

  • Experience of product management leadership role in a tech company
  • Proven track record to lead teams and work cross-functionally
  • Experience building and scaling a product from the ground up
  • Prior Start-up and corporate experience
  • Self-starter with a bias toward action and a proven track record of results
  • Know how to delight customers and how to use data to know if you did
  • Ability to think strategically, prioritize ruthlessly and execute methodically
  • Excellent written and oral communication skills

Nice to haves

  • B2B experience in the Data Analytics, Voice of Customer or A/B testing space
  • Understanding of key technologies and ability to converse at a technical level
  • Experience working with Jira
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
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Job region(s): North America
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