Chargeback Disputes Specialist

Remote

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Boulevard
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BOULEVARD | ABOUT USBoulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize potential for salons and spas, as well as the clients they serve.
Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard’s technology not only helps salons and spas to survive, but thrive. Take a look at how we (and YOU) can make that happen
DARE TO DISRUPT | INSPIRE INNOVATIONWe are diligent about solving hard problems and are not afraid to challenge conventions or question the status quo. If our ambitions aren't terrifying, we aren't pushing ourselves enough.We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication and we design each and every detail to maximize potential, power and impact. Do our values match? Read through our story and what we value the most.

Come do the best work of your life at Boulevard.
Boulevard is a PayFac (Payment Facilitator). Merchants use our integrated software platform for processing payments. With Payments, there can be disputes/chargebacks that arise. As part of the Boulevard Payments team, you will be responsible for managing Merchant chargebacks - coordinating and processing chargebacks with merchants and our acquiring partner. You will ensure time-sensitive processing while meeting Boulevard, the acquirer, and credit card associations' rules and guidelines. This will involve handling aspects of the chargeback process from data collection, determining correct reasoning, and submitting back to the acquirer. This person will ensure that all processes are completed within the specified time frames, while effectively, and accurately communicating with both internal and external stakeholders.
An ideal candidate will have previous experience working with chargebacks, have an understanding of the processes & rules related to chargeback processing & ideas, and understand guidelines & best practices to improve chargeback win rates for our merchants.

What you’ll do here:

  • Analyze and understand reporting for bank card transaction disputes.
  • Process chargebacks accurately and efficiently.
  • Assess dispute information, work with merchants in deciding the appropriate next steps.
  • Prepare and submit documentation, along with related artifacts, for representing chargebacks.
  • Communicate with merchants as necessary during the chargeback life cycle as appropriate.
  • Report metrics related to chargebacks
  • Help with educating merchants on best practices related to risk and fraud management
  • Collaborate with other customer success team members and various internal teams to make sure clients are delighted by Boulevard’s offering

What you’ll need to thrive:

  • Experience: 1-3 years of related experience
  • Self Starter: The ability to manage multiple projects with minimal supervision or direction
  • High Quality Communicator: Top notch communicator, with excellent written and verbal communication skills 
  • Timely: Able to prioritize and meet deadlines
  • Detail-Oriented: Strong attention to detail and solid data entry accuracy
  • Career Goals: The drive to take the next step in your career and follow a structured career growth plan
  • Inquisitive Nature: An aptitude to understand Boulevard's technology and payment processing platform
  • BONUS POINTS Previous experience at a tech start-up or Payment Processor/Facilitator

Within 1 month you’ll...

  • Graduate from Boulevard’s platform training course 
  • Connect with the Partner Success and Payments team, along with key employee management stakeholders across the company
  • Learn and understand the core business objectives and areas for improvement
  • Suggest best practices and improvements for our Payments Dispute Process

Within 3 months you’ll…

  • Begin to pick up and learn new tools and technologies for your own career growth 
  • Take on various responsibilities outside of payment dispute management
  • Work to help automate various aspects of your role with the engineering team
BENEFITS In addition to the wonderful people you’ll get to work with (meet some of them here!) and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. 
Take a break whenever you need to with our unlimited vacation day policy.Fully remote so you can choose where you want to work.Health is a priority so we’ve got you covered with dental, medical, vision, and life insurance.Investing in the future with a 401(k) option.Equity: get ahead on the ground floor and grow with Boulevard.
NOT CONVINCED?Hear what Leo, one of our architects, has to say about life at Boulevard. Read through what our customers are saying about our product. Check out our latest product release and how we’re continuously working to improve.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Job region(s): Worldwide/Anywhere
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