Change Manager

Canada - Remote

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Guidewire Software
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The role will support the management of changes into the Customer environments across the Customer and Cloud Operations (CCO) organisation within Guidewire. The change manager will partner with the various teams within CCO, product development and other business stakeholder groups to improve the change management process and related tooling. This role is part of the Change Management team reporting to the Program Management Director within CCO. Your key stakeholders and teams are primarily based in the U.S and Europe. Your contributions will help fuel the overall growth and success of Guidewire.
The role requires a combination an ITIL and DevOps approach, with responsibility for working with the Guidewire operational and development teams and the customer to drive continuous improvement and to be responsible for the scheduling and controlling of changes into the customer environments and the overarching platform(s). As a Change Manager you will be expected to work in partnership with the other change managers within the organisation.
*Position will be remote based*
*Please note that since your primary stakeholders are based in San Francisco, we seek a professional who is flexible with working in the evening a few times per week (as agreed upon with the hiring manager). In turn, we offer alternate work schedules during your workday to account for the time zone requirements.

The primary responsibilities will include the following

  • Actively participate within the change management team to ensure change management is appropriately tied in with the umbrella change management process.
  • Provide AMER region change management cover.
  • Working with the existing ITSM, orchestration and configuration tracking solutions and the owner teams to bring about full end to end automation of change logging and the provision of the required audit collateral in line with industry best practices whilst ensuring audit compliance.
  • Driving the efficiency and effectiveness to be achieved from the automated logging of changes.
  • Producing management information and reports.
  • Proactively engaging with Cloud Operations management and product development stakeholders to drive working practices efficiencies.
  • Monitoring the effectiveness of change management and making recommendations for improvements.
  • Assisting in the development and maintenance of the change management process and related procedures.
  • Facilitating interviews and workshops (in-person and virtually).
  • Conducting change management maturity assessments, developing material for communications and training, and facilitating improvement discussions.
  • Preparing and delivering presentations to stakeholders of varying levels to influence, facilitate alignment, and develop shared understanding.

Qualifications

  • 3+ years full-time in a software development centric Change Management role.
  • 2+ years in an IT operations role preferably working within a devops context.
  • Experience delivering ITIL or related service management specifically change/release management, communications and/or training.
  • Strong analysis, planning, and organizational skills.
  • Ability to set direction and approach and execute delivery with limited direction.
  • Ability to provide fact-based point of views, while maintaining utmost flexibility.
  • Ability to influence peers and stakeholders.
  • Strong written and verbal communication skills.
  • Proven ability to develop and deliver effective presentations and to quickly earn the trust of executives and key stakeholders.
  • Self-starter with fine-tuned problem-solving skills.
  • Ability to prioritize and balance between competing priorities.
  • Experienced working with global teams.
  • Working knowledge of the Atlassian suite of products specially Jira Service Desk and/or Jira.
  • A background in or experience with AWS Config, Bitbucket, Jenkins, Team City and/or Chef.
  • Willingness and ability to attend morning or night video conference calls with regional teams, when needed.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Job region(s): North America
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