IT Support Specialist

San Francisco, CA or Virtual - East Coast or Midwest Hours

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Human Interest
Human Interest makes it easy and affordable to help your employees save for retirement.
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Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

Social security, our nation’s retirement safety net, is projected to be insolvent as soon as 2035, making employer-sponsored 401(k) plans the primary retirement savings vehicle in the U.S. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values are the guiding principles we use to build solutions for plan administrators and participants. They reflect our point of view on what’s important and what’s right:

In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

As a member of the Revenue team you will support the setup and launch of our new clients' 401(k) plans here at Human Interest! You'll be working closely with the Implementation Managers and serve as the face of Human Interest to our new clients, hosting live online enrollment meetings for a wide variety of companies (anything from the local plumber to the nationwide robotics firm), teaching them the benefits of their new 401(k) plan and driving increases in participation rates. Process-driven and people-focused - you are organized, friendly and flexible. 

What you get to do everyday

  • Provide remote support to end users, contractors and consultants at Human Interest
  • Onboard and offboard user accounts 
  • Create, edit, and improve technical articles and other procedures for systems
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration

What you bring to the role

  • 3+ years of experience in a corporate IT environment
  • Basic to Intermediate Support knowledge of Windows 10.
  • Basic to Intermediate Support knowledge of macOS.
  • Basic to Intermediate Support knowledge of Google services e.g. Gmail, Google Groups, Calendar, etc.
  • Basic to Intermediate Support knowledge of GSuite Administration.
  • Basic knowledge with Jamf, Kandji, Workspace ONE, or similar MDM solution.
  • Basic knowledge with Okta, One Login, or similar identity provider.
  • Team player, excellent communication, motivated, interested in further developing skills.


Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

About Human Interest:

We are a high-growth, Series C-funded company on a mission to change the retirement industry. We’re building a best-in-class product to make it possible for smaller businesses to give their employees a path to financial independence. Named one of America’s Best Startups by Forbes and one of the Best Places to Work by the San Francisco Business Times, we’re continuing to grow and looking for incredible talent that can help us achieve our mission: ensuring that people in all lines of work have access to retirement benefits.

Inclusive collaboration makes us a better business

We deliberately build processes to create a workplace where all are welcome and accepted. We're proactive and purposeful in prioritizing diversity and inclusion internally not only because it's the right thing to do, but also because we believe it's the only way to effectively create products and services that can be truly helpful to all people.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy or any other characteristics protected under federal, state, or local laws.

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We comply with CCPA guidelines.


Job region(s): North America
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