Operations Lead - Italy

Remote - Italy

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About us

We are Zego - a commercial motor insurance provider that powers opportunities for businesses, from entire fleets of vehicles to self-employed drivers and riders. We combine best-in-class technology with sophisticated data sources to offer insurance products that save businesses time and money.

Since our inception, we have believed that the problem with traditional insurance is that it holds businesses back. It’s too expensive and time consuming, and it no longer suits businesses who use vehicles to earn money. Our products represent a solution to this problem for businesses based across the UK, Europe and beyond.

So far, we have raised over $200 million in funding and we were the first UK insurtech to be valued at over $1 billion. We were also the first to be awarded our own insurance license and recently won Tech Company of the Year 2020.

At Zego, we are proud to say we have a diverse and inclusive team, unified by our shared values and mission. Our people are the most important part of our story and everybody at Zego, no matter their role, has an integral part to play.

Purpose of the role

As the Senior Operations Lead in our Italian market, you will be responsible for leading Operations as we launch and scale in Italy; building out an exceptional Client Operations team, who will provide crucial operational support to our Fleet clients in Italy. You will be key in building out our operations team and wearing many hats, working closely with multiple teams within the business to solve any problems our clients are facing- or that Zego are facing that hold us back from servicing our clients.

What you'll be working on

  • Hiring, developing and leading a best-in-class Client Onboarding & Operations team, who blaze the way in supporting our fleet clients with all of their operational needs- from billing, to claims reporting, and all the adhoc requests in between
  • Working closely with the GM of Italy and the Business Operations & Strategy team, to build scalable processes and tackle any operational problems we face whilst growing our Italian business
  • Building and monitoring a key metric and SLA reporting system for the Client Onboarding & Operations team, to ensure we can consistently improve on our operational processes as we scale
  • Owning the fleet client experience, ensuring it is seamless and pain-free, and that there are minimal administrative requests made of our clients
  • Making sure that there are no blockers to the Sales funnel- that we can manage all of the Sales opportunities that come our way

What you will need to successful in the role

  • You have 4+ years in managing Operations teams
  • You have experience in building processes, and teams, from scratch
  • You must speak Italian and English fluently
  • You can demonstrate strong communication skills
  • You’re highly organised, logical and structured and thrive in structuring uncertain environments
  • You’re a self-starter, who is comfortable working with a high degree of autonomy
  • You’re operationally minded and thrive when given the opportunity to improve processes and make efficiencies
  • You are a natural at nurturing relationships and are a strong leader
  • Knowledge of insurance is a bonus

What's it like to work @ Zego?

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

Job region(s): Europe
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