Implementation Manager, Enterprise

Remote - U.S.

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About us: 

At Ginger, we believe that everyone deserves access to incredible mental healthcare. Our on-demand system brings together behavioral health coaches, therapists, and psychiatrists, who work as a team to deliver personalized care, right through your smartphone. The Ginger app provides members with access to the support they need within seconds, 24/7, 365 days a year. Millions of people have access to Ginger through leading employers, health plans, and our network of partners.

Ginger has been recognized by The World Economic Forum as a Technology Pioneer and by Fast Company as one of the Most Innovative Companies in Healthcare. 

What you'll do:

  • Execute a streamlined implementation process resting between the Sales and Client Success teams, tracking new client launches from start to finish.
  • New client size range will focus on the Enterprise market (5k-100k ees)
  • Work closely with other internal departments to troubleshoot client concerns.
  • Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc.
  • Maintain client-related documentation in all appropriate internal systems, including Salesforce.com
  • Perform account set ups and system tests before launches

About you and requirements:

  • Client-facing experience with enterprise-size organizations
  • 5+ years cross-functional project management experience
  • Familiarity with eligibility file processes and the benefits/healthplan world a plus
  • Confident, self-starter (willing to ‘jump in’ to the role and its duties)
  • Comfortable with a fast-paced, high growth environment (able to handle a frequently changing environment)
  • Independent (willing to roll sleeves up to figure things out, and dig to find what is needed)
  • A remote position will be considered.
  • Likes to bring humor, fun, compassion, and personality to the job
Job region(s): North America
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