Support Specialist, Amazon Hub Locker+

US, CA, Virtual Location - California

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Amazon.com

Do you want to be part of an organization that is developing and launching numerous exciting new business models for Amazon? If so, the Technical Operations (TechOps) team is looking for a Support Specialist that works with multiple teams, and organizations to address day-to-day and long-term issues experienced with under the roof technology. The ideal candidate will surface and aggressively attack various technical & non-technical issues for Locker+ locations while pushing for long-term solutions through consistent issue resolution, escalation, and continuous improvement Initiatives.

The Support Specialist will:
- Maintain expert-level knowledge in in-store technologies
- Interact and communicate effectively with Area Managers; Leads; Product/Program managers; Sr. Leadership; & System Engineers across various organizations
- Evaluate, build, and maintain technical documentation
- Assist in measuring and capturing the effectiveness of technical guidance
- Improves associates' job-related skills through concise and consistent ticket guidance
- Assist with various continuous improvement projects
- Assist with sanity testing and program setup
- Assist with Technical Operations Startup
- Manage various internal systems


The ideal candidate will possess:

Excellent communication skills
- Comfortable communicating technical issues to Area Managers with a wide variation in technical capabilities
- Able to give and receive feedback effectively
- Can drive understanding (i.e. using visual aids, technical descriptions, step-by-steps processes, able to recognize when a group or individual is lost and needs more attention)



Ability to follow up
- Excellent attendance and accountability
- Consistently meets time commitments and deadlines, is goal oriented
- Checks for understanding and ensures compliance with strong customer obsession
- Gives insight to site managers and educates on process while also resolving issues



Proven people skills
- Works hard for the success of others, constantly remains “customer obsessed”
- Demonstrates a positive “can do” demeanor and has fun solving customer issues
- Is a humble and active listener

Is technically proficient
- Demonstrated ability to learn technical systems
- Understands upstream and downstream technical impacts
- Actively uses available resources to expand knowledge and can mimic and answer customer questions
- Is able to create technical guidance and documentation resources to expand customer knowledge
- Has basic Ubuntu/Linux knowledge
- Experience working with unified endpoint management

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Basic Qualifications


· High School diploma or equivalent Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook
· 2+ years of related experience
· Experience with presentations to varying levels of audience
· Proven ability to work successfully with limited supervision
· Willingness to work any shift
· 1+ years of prior technical support experience



Preferred Qualifications

· 2+ Years of leadership experience
Job region(s): North America
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