Onboarding Content Manager

Remote - United States

Applications have closed
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Auth0

Awesome tech is made by awesome people. And we’re always looking for new team members who bring the energy, passion, commitment, and collaboration that has made Auth0 the great company it is today.
So what do we exactly build? Auth0 is an authentication and authorization platform designed by developers, for developers. Basically, we make companies’  login boxes safe, secure, and seamless for anyone logging in. Our mission is to secure the world’s identities so innovators can innovate. But it’s a big mission that requires a lot of teamwork. 
Words, code, or people, whatever your skill, there’s a place for you here.
We are seeking individuals with technical know-how, identity experience, and content creation experience to provide rapid customer adoption of the Auth0 SaaS solution. Reporting to the Senior Director for Onboarding & Digital Experience, you will work closely with the team to build out a library of content & assets to be used during the customer onboarding stage. You will be an integral part of Auth0's long-term relationship with its global customers. The efforts you put forth will directly impact the long-term success of the relationship. To succeed in this team, you must have the passion and energy to work in an entrepreneurial and fast-paced environment.

Some of the things you'll be doing...

  • Develop and maintain a portfolio of resources which secure a successful onboarding experience for Mid-Market and Enterprise level Auth0 customers, through a new customer experience which is digitally led, but human-supported.
  • Create outstanding customer moments, resulting in long-term customer satisfaction
  • Use business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices
  • Collaborate across Auth0 and customer departments, to achieve the optimum customer onboarding experience

Some of the skills we're looking for...

  • Success across content management or editorial positions, ideally in the B2B SaaS enterprise software market
  • Experience with creating digital and one-to-many training programs is preferable
  • Excellent written and verbal communication skills, with a keen eye for detail
  • Customer-first attitude — a customer advocate, always going the extra mile
  • Continuous growth — permanently look for improvement areas, make plans on how to improve them, and execute those plans
Auth0 makes the internet safer by safeguarding billions of login transactions each month.
Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. We practice N+1>N which applies to everything from our people to how we iterate our tech; we believe in one team, one score; and we give a shit about everything we do.
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.
Auth0, recently acquired by Okta, is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.
Job region(s): North America
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