Live Services Social Monitoring (UK)

Remote - UK

Applications have closed
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ModSquad

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation! Do you have a Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.  For this project, our client is an industry-leading game developer and publisher.
We need mods who are familiar with social media and its use.
Project Hours:24/7
Current Need:24/7, but the ability to work on weekends, late nights and early mornings are priorityMinimum 2 hour shifts
Commitment:10 hours minimum, 15-20 expected for most30 days

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Experience and interest in social gaming culture
  • "Moderation mindset", ie community protection, brand protection, and servicing the client's needs
  • Highly proficient, fluent English writing skills to describe and understand issues accurately.
  • Able to distinguish between high, low, and non-priority discussion of gameplay, issues,  and posted opinions, as per the client provided guidelines. 
  • Availability and preference for ANY weekend time, Late nights and Early mornings are priority. 2 hour shift block minimum.
  • Access to a platform able to run a particular game (~10-30GB depending on system) is STRONGLY preferred. Some well qualified candidates without this may be considered. (Playstation 4/5, Xbox, Switch, Gaming PC meeting rec'd specs)

Duties will include:

  • Hourly checks of various social platforms such as Reddit, Twitter, Facebook pages, and Discord
  • Recording emerging issues both as escalations to managers and using slack tools for bug reports
  • Two shifts per day involve logging into their game(s) and ensuring daily messaging is updating and correct.
  • Accurately investigating and reporting potential or emerging issues, thorough documentation creation.

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 
Job tags: Security Windows
Job region(s): Europe
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