Application Specialist (Technical Support Engineer)


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*This is a remote role based anywhere in the US
RedSky Technologies, an Everbridge Company is the leading provider of on-premise and cloud-based E911 solutions. In 1999, we developed and patented the first automated software application to manage 911 location data. As technology has evolved, we have kept pace with emerging voice technology to meet the requirements of modern enterprises. Our E911 enterprise-class software is used by 50 of the Fortune 500 companies. Using state-of-the-art software development languages and frameworks, our solutions are designed to run in the most secure enterprise, government and virtual environments.
We are currently hiring an Application Specialist to join our customer support organization. As a member of the Support team, this role requires the ability to deliver information and provide technical assistance via direct communication with the customer, or through the support ticketing system.
The Application Specialist is essential in ensuring the customer maintains a high satisfaction rate when integrating their Telecom environment with RedSky products during initial implementation, onboarding, and post-implementation.

What you'll do:

  • Assist and support customers in any and all technical aspects related to RedSky products.
  • Perform the duties of a technical lead on new project implementation to ensure a smooth implementation experience for all involved.
  • Provide timely technical support to our customers for pre and post implementation.
  • Ability to effectively communicate root cause for any RedSky technical issues presented by customers
  • Ability to communicate internally customer and product related issues that require escalation
  • Assist customers in configuring their PBX environments to integrate with RedSky products
  • Maintain high-level of customer satisfaction by providing answers to technically applicable questions in a timely and proficient manner
  • Act as an on-call technical representative when required
  • Install and configure RedSky E911 products
  • Provide training to customers to ensure familiarity with RedSky products

What you'll bring:

  • 1+ years in a technical, implementation or customer support role
  • Experience or knowledge in the telecom space
  • Networking knowledge such a TCP/IP connectivity and technologies & experience in IP Telephony is a plus
  • Basic understanding of Server Administration preferably using Linux or RedHat
  • Familiarity with databases such as PostgreSQL and VMWare virtualization
  • Fundamental Skill in network administration 

Bridger Culture: 
At Everbridge, we have a mission that matters – to keep people safe and businesses running during critical events. Our “Bridgers” join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives. We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience. Click here to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today! Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Job region(s): Worldwide/Anywhere
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