E-Book Project - Tech Support (UK)

Remote - UK

Applications have closed
ModSquad logo
ModSquad

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!  Do you have a Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
ModSquad is looking for Mods!
The Tech Support/Education Project provides technical support to many educators, students, and lifelong learners across the globe via phones and tickets. This is a 24/7 project which will run for 8 weeks with the possibility of extension.
Commitment:20 hours per week90 days, as needed
Availability needs: Project is 24/7, will run for 8 weeks with the possibility of extension9 am to 6 pm (PST), Monday - Friday1 weekend day between 9 am and 6 pm
Additional:Performance bonus of $150 will be awarded upon successful completion of all work tasks and eligibility requirements on this 8-week project

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Zendesk experience (not a must but a plus).
  • Experience with a ticketing system, inbound calls and chat support.
  • The ability to multitask in multiple browsers and browser tabs, while handling customer communications.
  • Tech-savvy experience with computers/devices (Mac, PC, iOS, Chromebook, Kindle Fire, and Android) and applications.
  • Experience in providing Tier 1 level tech support.
  • The ability to walk people through the process of navigating a mobile app/website, and downloading/installing an application.
  • Experience with troubleshooting and problem solving issues for web and mobile apps, using a very large Knowledge Base.
  • A professional demeanor.
  • A strong ability to show empathy and be apologetic when necessary.

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 
Job region(s): Europe
Job stats:  2  1  0

Explore more Remote work and WFH career opportunities