Technical Writer

Remote (US or Canada)

Applications have closed
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Over 80,000 businesses and millions of people use 1Password to protect their most important information. We’re a kind, curious, and customer-focused team on a mission to build the world's most-loved password manager and give people more control over their data.
As a Technical Writer, you’ll be a leading voice on the Documentation team at 1Password. Our team’s mission: communicate complex ideas about 1Password, simply. On this creative and highly collaborative team, you’ll be a prime contributor to written work that helps people (especially developers and administrators) use and understand 1Password better.
The written word is your art form as you craft high-quality and crystal-clear docs. You’ll work collaboratively and cross-functionally within and outside the Product org. Forging collaborative relationships is in your DNA, because you know it’s important to bring multiple perspectives together to write the best documentation. You also have substantial experience interfacing with engineers and enjoy explaining SDKs, cross-domain identity management, or how a product functions in a multi-cloud environment.
This is a remote opportunity within Canada and the United States. To be considered, include writing samples with your application. In the “Additional information” section, let us know why you love writing technical documentation.

What we're looking for:

  • Has 5+ years of professional experience clearly and concisely communicating advanced technical concepts to internal and external audiences, so they can accomplish important tasks and goals.
  • Publishes with proficiency in a documentation toolchain, including Markdown, HTML/CSS, Git, and the command line.
  • Designs information architecture with a sharp eye for structure, organization, SEO, visual learning, and audience experience.
  • Builds relationships and consults with subject matter experts.
  • Has familiarity with integrating company style guides into all technical writing.
  • Experience with the technical aspects of our documentation toolchain, including Hugo, Vale, JavaScript/TypeScript, and YAML is a plus.

What you can expect:

  • Engage in creative problem solving to help all team members, experimenting with new documentation approaches and sharing challenges and successes with a distributed writing team.
  • Assist with maintenance and continuous improvement of the entire 1Password documentation experience: updating previously published documentation, assessing gaps for new documentation, and expanding our documentation offerings with input from cross-functional team members.
  • Research and write internal and external technical articles on product, security, and privacy topics – which may include the 1Password command-line tool, SCIM bridge, and other enterprise offerings – developing a strong understanding of each topic and its intended audience.
  • Improve and expand the 1Password Style Guide.
  • Communicate edits in a way that helps other team members improve. Foster a collaborative editing environment.
When we say bring your whole self to work, we mean it. You’ll join a diverse and inclusive community, built on trust, support and respect. Be yourself, find your people and share the things you love. As we continue to build our global team, we welcome all individuals and do not discriminate on the basis of gender identity, race, ethnicity, disability, sexual orientation, education, languages spoken and veteran’s status. Accommodation is available upon request at any point during the recruitment process, should you require any please do let us know.
Job region(s): North America
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