Senior Product Leader, Acute and Payer Markets


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PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary:As a Senior Product Leader for the Acute and Payer markets, you will be responsible for lead product strategy and execution for how we connect various healthcare providers and platforms together with a focus on improving outcomes and patient and provider experiences.  You will work with customers and leaders within the organization to develop strategy, roadmaps, and measurements, as well as with our engineering and GTM teams to bring the product vision to our users. This is a collaborative and influential role where you will be responsible for building and driving the strategy working across the Harmony team as well as PointClickCare to ensure the success of your products and portfolio. 

What does a typical week look like for someone in this role?

  • Building and managing strategic relationships with customers and driving secondary research to better understand customer business and needs.
  • Prioritizing and synthesizing research into clear product strategy and goals.
  • Presenting and communicating roadmap and strategy to internal and external stakeholders to support and coordinate objectives and execution.
  • Working with Product & Engineering teams to drive product development projects through planning, definition, development, and testing.
  • Using metrics and measurement to assess and guide success of products through pilot and in market.
  • Working with marketing and sales to build product marketing, positioning and messaging
  • Working with implementation and operational teams to ensure customer success.
  • Managing development with partners and vendors as a part of an overall product delivery strategy.

What qualifications do you look for?

  • Proven track record experience managing software products in tech or healthcare space, with an emphasis on experience with SAAS applications, and APIs or data platforms.
  • Prior experience managing software products through the entire product lifecycle with solid product fundamentals (user needs, market research, build, metrics and measurement, GTM).
  • Bachelor’s Degree in business, computer science, or a healthcare-related related field of study.  Ideal candidates have a masters in a related field or may be working towards one.
  • High adaptability or experience in an incubation or "start up" culture.
  • Strong listening, communication, collaboration and presentation capabilities.
  • Preference for some experience or familiarity with the cross-continuum challenges in the healthcare and interoperability market today.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
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