Senior Product Leader, Financial Operations


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PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary:   As a Senior Product Leader with the Financial Solutions team, you’ll be on the front lines in collaboration with customers, users, designers, and engineers driving product development and delivery execution, reporting to the Group Product Leader. You’ll work closely across our organization with product, engineering, implementation and support in addition to working with clients, consultants and other subject matter experts to build world-class solutions.   The Senior Product Leader has responsibility for understanding the workflows and building solutions that support the financial operations aspects of our Financial Solutions product portfolio. You’ll be responsible for driving the strategy and articulating the vision and roadmap for product capabilities related to the management of room rates and financial transactions.   You will gather requirements, document workflows, design solutions, write user/development stories, and manage a product backlog for a component or components within the Financial Solutions. The Senior Product Leader is involved in all phases of the software development lifecycle and owns the execution phases of the product management lifecycle as well as the strategic vision for a critical area of our Financial Solutions product portfolio.

What you will be doing:

  • Leading the vision, strategy, and execution for your financial products or modules  
  • Building and managing strategic relationships with internal product consumers, Go-To-Market teams, and external stakeholders  
  • Prioritizing and synthesizing research into clear, actionable product strategy and building consensus around the strategy with senior leadership 
  • Communicating roadmap and strategy to all stakeholders to align on outcomes  
  • Working with Engineering, UX, and Product teams to drive product development through planning, definition, development, and testing 
  • Using metrics to measure success of products through pilot and in-market 
  • Working with marketing and sales to build product marketing, positioning and messaging 
  • Working with implementation and operational teams to ensure customer success 
  • Managing development with partners and vendors as a part of an overall product delivery strategy 

What you bring to the team:

  • Senior level Product Management experience, preferably in a SaaS environment  
  • Proven track record launching software products at scale  
  • Ability to prioritize across multiple projects and stakeholders, and influence teams towards a single, cohesive vision 
  • Experience managing software products through the entire product lifecycle with solid product fundamentals  
  • Experience with Agile/Scrum development 
  • Strong listening, communication, collaboration and presentation capabilities 
  • Preference for some experience or familiarity with the cross-continuum challenges in the healthcare and interoperability market 
  • Bachelor’s Degree in business, computer science/engineering, or a healthcare-related related field of study 
  • Understanding of healthcare revenue cycle management and related data process flow. Experience with long-term, post-acute care, acute care, and/or payers is a plus but not required. 
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
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