Product Manager (Admin Suite)

Remote, United States

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Medallia
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Posted 1 week ago

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
The RoleThe Admin Suite product team is responsible for arming customer experience professionals with the tools they need to orchestrate the collection of millions of pieces of customer feedback and drive action on that feedback by thousands of their colleagues. Over the years, we’ve defined and validated the market, resulting in the acquisition of the who’s who of customers - Marriott, Bank of America, IBM, The LEGO Group, Mercedes Benz, Department of Veterans Affairs, and many more. We are looking for a talented and analytical product manager to help drive the product forward. As a member of the Admin Suite product team, you will be directly contributing to vision, innovation, and development for a platform used by hundreds of the world’s largest brands to collect and distribute feedback on BILLIONS of customer and employee experiences each year.

Responsibilities

  • Conceive and define new enhancements to existing products.  
  • Provide recommendations to product leadership based on industry/customer research, and drive consensus and roadmap for respective product areas.
  • Engage with customers and business stakeholders to understand the context and prioritize problems in order to precisely articulate them and define product requirements.
  • Work with Design and Engineering to design, define, develop, and deliver scalable solutions.
  • Think and build products with a platform mindset - info architecture, metadata, APIs, scale.
  • Collaborate with other groups to successfully deliver products to market: Enablement, Support, Customer Success, and Product Marketing.
  • Responsible for identifying risks, communicating those risks and recommending solutions that mitigate them.

Minimum Qualifications

  • Bachelor's degree, ideally in science, engineering, or related quantitative field.
  • 2+ years of product management, equivalent technical role, or professional services experience with B2B SaaS products.
  • Exceptional at planning, setting expectations, making and meeting commitments.
  • Excellent communication and presentation skills.

Preferred Qualifications

  • Experience configuring B2B SaaS products, ideally for CX or EX management programs.
  • Experience with user research, design thinking, and agile development methodologies.
  • Product experience creating and working with APIs as well as front end software applications.
  • Proven track record of shipping products by translating vision into a product roadmap, collaborating with engineering on product delivery, and taking the product to market.
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Job tags: APIs B2B Customer feedback Customer success Product management Research SaaS User research
Job region(s): North America
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