Watersports Products - Lead - Phone Customer Support

Remote - USA

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Posted 2 weeks ago

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!  Do you have a Phone Customer Support background? Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
Fun and Adventure on the Water!
ModSquad has partnered with a really fun and passionate client who wants our Mods to be as excited as they are about a fun lifestyle product that has something for everybody... For those of you who know the joy of watersports, whether solo or in a group, and can picture themselves on the lake or in the ocean, that's what will make this project a unique and upbeat journey together. So, ModSquad is seeking someone to fulfill a Lead role in this Phone Customer Support project.
Hours: Monday - Friday: 7 am - 5 pm PST Saturday/Sunday: 6 am - 4 pm PST
Availability: Minimum 10 hours per week

What's In It For You:

  • Work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling as an independent contractor
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Paid orientation

What Are We Looking For:

  • Lead experience
  • Zendesk experience
  • Deadline and quality oriented
  • Strong multitasking and problem solving skills
  • Kayaking, paddle-boarding and water sports in general experience is a big plus!


  • Recent versions of Microsoft Windows and Apple macOS operating systems that are still receiving security patches and updates
  • Reliable internet speed and service
  • Remote patch management and endpoint security software installed by ModSquad
***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
About ModSquad:ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
#workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 
Job tags: MacOS Security Windows
Job region(s): North America
Job stats:  2  0  0
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