Technical Instructional Designer, Multimedia

Seattle, Chicago, NYC, Remote

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Posted 2 weeks ago

Stripe's Global Sales Team is at the forefront of driving revenue and growth. As trusted business partners, our goal is to help users understand Stripe products and integrate them with ease so they can concentrate on what's most important to them: their business. We're known for our product expertise, rigorous thinking, and user-first approach to problem solving. Within Stripe, Sales proudly serves as a critical source of user feedback and market intelligence, with direct influence on Stripe’s product roadmap and growth strategy. 

The Revenue Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. We are looking for someone who will drive technical enablement content to ensure we are meeting the needs of the organization by way of building strategic frameworks, closely partnering with cross-functional teams, and making data-driven decisions. 

You will:

  • Conduct needs analysis and design enablement plans to fill performance gaps 
  • Translate business requirements, user requirements, and technical constraints into effective digital enablement solutions for our target audience
  • Build and deploy enablement assets for a variety of delivery channels: eLearning, blended learning, game-based learning, instructor-led learning, and performance support tools
  • Apply best-in-class UX design to build and deliver curriculum to our sales team 
  • Track and report on Sales Enablement KPIs associated with enablement deliverables
  • Apply agile development methodologies to maintain a constant stream of iterative enablement resources that evolve with the needs of our target audience
  • Establish and manage project timelines
  • Analyze the functionality of available tools in the Sales Enablement technology stack and execute recommendations to fulfill business goals in a scalable and innovative way
  • Represent Sales Enablement in meetings with key stakeholders and external vendors
  • Stay up-to-date on enablement industry standards, innovations, materials, tools, and/or processes that can support the Sales Enablement charter

We're looking for someone who has:

  • Experience building enablement for technical audiences
  • Experience using eLearning creation tools required (i.e. Articulate Rise, Storyline, iMovie, Adobe Creative Suite)
  • Exceptional writing, presentation, and visual communication skills
  • Ability to collect, analyze, and interpret audience usage patterns to identify and define learning to be organized and consumed as online multimedia learning
  • Skill in self-learning new products and technology and quickly converting this knowledge and information into consumable learning media projects
  • Ability to develop and maintain positive working relationships with subject matter experts
  • History of working independently in a fast-paced environment with competing priorities

Nice to haves: 

  • Instructional Design Certification
  • Familiarity with the 6 Dimensions of Breakthrough Learning (6 D’s model)
  • Demonstrated success implementing gamification and/or mobile learning
  • Experience with agile development methodologies and/or Kanban
Job tags: Adobe Creative Suite Cross-functional Data-driven KPIs Mobile Stripe UX
Job region(s): North America
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