Talent Program Manager

Remote or Head Office

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Posted 3 weeks ago

PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Reporting to the Manager of Talent Acquisition, you will be responsible for leading all programs under the Talent Acquisition function. The three primary programs that you would have ownership for are: Campus & New Grad Programs, Employer Branding & Event Management, and Recruitment Operations. Additional ad hoc program/project support will be required based on Talent Acquisition strategies and initiatives.
Campus & New Grad Programs: ·         Lead the full lifecycle Recruitment process for co-op requisitions, with responsibility to source and fill all open requisitions each term. ·         Build and foster relationships with influential faculty members, alumni relations, and Career Services staff to identify opportunities to build breadth and depth to our university relations programs.·         Organize and execute on campus recruiting activities: employer presentations, career fairs, exclusive / invite only events, on campus or on-site interviews, guest lectures, etc.·         Create innovative and differentiated talent attraction strategies to secure top students and new grads for Tech and non tech Departments ·         Track and report on Co-op candidate pipelines, filled rates, and quality of hire trends by school, Hiring Manager, job title, etc. to support ongoing planning and prioritization for investments and partnerships. ·         Maintain database on candidate performance ratings for rehire eligibility in partnership with University requirements for student feedback and assessments. ·         Coordinate and plan onboarding logistics, including support for co-op/intern new hire orientation.·         Facilitate and conduct exit interviews with Co-ops/Interns and Managers. Develop process improvement plans based on feedback from all stakeholders. ·         Design and maintain New Grad conversion programs to ensure high performing Co-ops and Interns are accounted for within our long-term workforce planning strategy, and to nurture and maintain relationships with high performing students during their university careers. ·         Build next generation campus programs based on Senior Leadership goals, emerging trends, and best practices. Incorporate these new initiatives to align with the PointClickCare long term business strategies.
Employer Branding & Event Management ·         Develop, implement, and continually improve PointClickCare’s Employer Value proposition and related internal and external brand strategy.·         Create, format, and post PointClickCare brand content (video, images, posts, long form content, and PointClickCare Marketing material) on various social media channels ·         Partner with the Marketing organization to align our employment and consumer branding efforts, and to ensure SEO and advertising efforts are maximized.·         Develop and execute on social media content calendars to ensure consistent and relevant content is shared on the appropriate social channels. ·         Partner with the Sourcing Specialist to ensure talent communities for recurring/hard to fill roles are incorporated as part of our Lead Generation branding strategy. ·         Provide recommendations for digital and social programs based on emerging technologies and social platforms.·         Track metrics and engagement scores on social channels to incorporate into our brand strategy. ·         Write copy for social posts and build out wire frames for long form content based on social media objectives and workforce planning requirements. Ensure all content is compelling and inclusive to support PointClickCare’s Diversity & Inclusion strategy. ·         Support the design and implementation of corporate social responsibility and diversity and inclusion initiatives that require support and adoption from Talent Acquisition programs. ·         Write and manage the formal submissions for Top Employer Award competitions, collaborating and editing content from multiple stakeholders as required. ·         Source and select Employer Branding Swag and promotion material within budget and aligned with employer brand values. ·         Plan and organize all Recruitment Events, tailoring the event format based on the target audience, including Campus, Internal Employees, Invite only for Sales / Engineering, Diversity & Inclusion recruitment, New Immigrants to Canada, Virtual Career Fairs, and Tech Jam events. ·         Build Employer Advocacy Programs via brand ambassadors, increasing Glassdoor reviews, LinkedIn content sharing, and other emerging strategies to support the Employer Brand strategy. ·         Partner with event stakeholders, including Facilities, Catering, and CTS, to ensure event logistics are successful and safe. ·         Source and select vendors to support the execution of recruitment event goals.   Recruitment Operations Management·         Act as the primary / daily point of contact for PointClickCare’s relationship with our Applicant Tracking System, Lever. ·         Create and upload new templates and forms into Lever Administration to be used by Recruiters in support of automation and process improvements. ·         Act as the administrator for Glassdoor and LinkedIn to flag inappropriate content or request customer support for system glitches and bugs. ·         Participate in and provide feedback and insights during Quarterly Business Reviews with Lever, Glassdoor, and LinkedIn.·         Manage the relationship with other talent vendors, including background screening, promotion material, and event management suppliers.·         Partner with PointClickCare Marketing team to ensure the PointClickCare.com/careers page is updated and enhanced with new content or immediate structural changes to org structure, Sr Leadership, etc. ·         Organize and Manage the Recruitment Shared Drive to ensure all folder and files are up to date and accessible, including the PointClickCare ‘Do Not Solicit’ list. ·         Attend all meetings with third party auditors to support process and compliance elements of the Talent Acquisition team. ·         Provide feedback / support to Recruitment Coordinator on best practices to improve day to day operations for front and back end administration. ·         Manage HR communications by soliciting content and editing copy for the HR SharePoint page.
Knowledge/Experience/Skills required: ·         Progressive experience leading multiple talent programs concurrently, with proven success leading targeting initiatives and campaigns from idea to implementation.·         Proven and recurring success leading Campus Recruiting strategy and execution, working with both ranking and non ranking institutions. ·         Well established connections and partnerships with key universities and colleges, including faculty, career services departments, and Account Managers.·         Strong organizational and project management methodology skills with attention to detail; including the ability to multi-task on multiple projects simultaneously.·         Success leading and developing recruitment branding and marketing campaigns on social platforms, including LinkedIn, Glassdoor, Facebook, Twitter, and Instagram.·         Strategic thinker with strong analytical skills to report out on social metrics and drive social engagement.·         Excellent communication skills: verbal and written. Strong public speaking and presentation skills.·         Experience working with and implementing best practices to increase Employer Brand Ambassador programs via Employee Referral Program participation, social media sharing and reviews, and candidate lead generation programs. ·         Ability to influence vendors and suppliers by partnering with Customer Success Managers that are aligned to support our SW subscriptions and professional services.Bachelor’s Degree/Diploma in a related field.It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com 
Job tags: Branding Cloud-based Compliance Customer success Employer Brand HR Human Resources Marketing campaigns Point of contact Project Management Recruiting SEO
Job region(s): Europe
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